Digital Member Experience Manager

Virgin Active South Africa (Pty) Ltd; KwaZulu-Natal; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading health and fitness company in KwaZulu-Natal is looking for a dedicated individual to inspire members and drive engagement through exceptional digital and in-club experiences. Responsibilities include supporting member interactions on social media, training staff on new technologies, and implementing retention strategies. Ideal candidates should be adaptable, resourceful, and have a strong commitment to customer relationships. This role requires a matric qualification and knowledge of VASA systems.

Qualifications

• Pro active solution orientation is essential.
• Be motivated to achieve success and create moments of magic for members.
• Ability to work independently and take ownership.

Responsibilities

• Inspire members to live active lives and drive engagement.
• Deliver the digital strategy and provide support on social media.
• Train staff on new technology and manage retention strategies.

Skills

Adaptability

Customer Relationship Experience

Exceptional conflict resolution skills

Leadership skills

Wellness knowledge

Energy and resourcefulness

Education

Matric

VASA Product Academy or Product Qualification

Tools

VASA app knowledge

Job description

A leading health and fitness company in KwaZulu-Natal is looking for a dedicated individual to inspire members and drive engagement through exceptional digital and in-club experiences. Responsibilities include supporting member interactions on social media, training staff on new technologies, and implementing retention strategies. Ideal candidates should be adaptable, resourceful, and have a strong commitment to customer relationships. This role requires a matric qualification and knowledge of VASA systems.