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Store Manager
Descripción de la vacante
A retail company located in Durban is seeking a results-driven Store Manager. In this role, you will be responsible for driving store performance, ensuring exceptional customer service, and leading a team towards achieving sales targets. Candidates should have proven retail management experience and strong leadership skills. The position requires commitment to working retail hours, including weekends and public holidays.
Formación
- Proven retail management experience essential.
- Strong leadership and people management skills required.
- Excellent communication and organisational skills necessary.
- Target and results-oriented mindset is important.
Responsabilidades
- Drive store performance to achieve and exceed sales targets.
- Ensure exceptional customer experiences.
- Train, develop and motivate staff.
- Oversee inventory controls and stock management.
- Ensure compliance with company policies.
Conocimientos
Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
- Drive store performance to achieve and exceed sales targets.
- Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
- Ensure consistent implementation of merchandising and marketing standards.
- Attract and retain a strong and loyal customer base.
- Oversee inventory controls and ensure effective stock management.
- Monitor store performance in line with stock availability and customer demand.
- Ensure exceptional customer experiences that exceed expectations.
- Review and act on Mystery Shopper reports and customer feedback.
- Resolve product and service-related complaints quickly and effectively.
- Lead by example in reinforcing a customer-first culture among staff.
- Train, develop and motivate staff to reach full potential.
- Plan for succession and promote internal growth.
- Manage performance consistently and fairly.
- Foster a positive, engaging and productive working environment.
- Ensure strict adherence to company policies, systems, and procedures.
- Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.
- Proven retail management experience
- Strong leadership and people management skills
- Excellent communication and organisational skills
- Target and results-oriented mindset
- Passion for customer service and retail excellence
Working Hours: Retail hours, including weekends and public holidays
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.