Investigation à Afrique du Sud

Our client is looking for a Senior Broker to be based in Walmer Park, Gqeberha.

PURPOSE OF THE POSITION

To sell rare coins and medallions within a retail environment underpinned by strong client service and the relentless pursuit of new business using the store and resources provided by the Company as well as the incumbent’s competency to secure sales.

KEY PERFORMANCE AREAS

• Selling coins (rare & krugerrands) and medallions so that personal and the respective store targets and standards are achieved. It is expected that senior sales consultants will sell a minimum of R 250,000 per month (rare coins and medallions) as specified in their contracts of employment.
• Selling product to clients using a diagnostic and relationship selling approach, which is core to the Company’s sales process. It is expected that the Company’s sales process will be followed.
• Identifying new business opportunities and clients, which entails continually prospecting for clients and business through accepted sales mechanisms such as networking, event attendance, research, promotion and asking for referrals.
• Reviewing client’s collections and ensuring that clients have balanced collections in accordance with the Company’s policies and standards.
• Keeping regular contact with existing clients to form sustainable relationships. It is unacceptable to merely phone a client to make a sale.
• Continually honing product, operational, economic and political knowledge. It is important that sales staff stay up to date with what is happening globally in the political and economic spheres as this plays an important role in positioning the Company’s product with clients.
• Keeping up to date with pricing and product developments. Sales staff MUST learn all new launch marketing and sales information provided by the Company. It is totally unacceptable for sales staff not to know the marketing pack information at an expert level.
• Handling of cash, credit cards, bank transfers and cheques in accordance with the Company’s policies, standards and regulations pertaining to this.
• Providing excellent client service as per Company standards and procedures. Even so, following up with a client, after a sale, is considered vital and important to meet the Company’s Excellent Client Service standards.

Manning of a Store

• Manning of a store, which entails ensuring that the store is open and trading at the specified mall hours, ensuring that the store is clean and organised in a way that represents the brand of the Company.
• Providing a customer service experience which reflects the brand of the Company during face-to-face, telephonic and e-mail interactions.
• Ensuring that health and safety standards are always adhered to e.g., ensuring hygiene standards throughout the facility are of a high standard, being vigilant to detect and to report any security risks, keeping health and safety preventative measures in place for staff and visitors to the store.

Stock

• Doing stock counts as per procedures and standards.
• Ensuring that stock policies & procedures are always followed; no shortcuts are allowed.
• Ensuring that stock and cash are safeguarded. The loss of stock and cash is considered very serious and will result in a full investigation which may result in dismissal if negligence or dishonest behaviour by the incumbent is uncovered.
• Ensuring that merchandise is always attractively and accurately displayed in the store.

Administration and Compliance

• Filing, general administration and assisting in store efficiency as required.
• Adhering to the relevant legislation and company policies; namely, Consumer Protection Act, 2nd Hand Goods Act, Financial Intelligence Centre Act (FICA), Occupational Health and Safety policies and procedures, as well as the Company’s Trade Exchange Policy and procedures.
• Capturing information on the Company’s CRM system according to standards and procedures. This is a critical and important part of the job. Capturing leads and opportunities are highlighted as essential and necessary.
• Ensuring that transactions take place according to Company standards and procedures.

General

• Safekeeping of the Company assets and facility.
• Always keeping the store neat and tidy, which involves cleaning and tidying it as necessary and according to procedure.
• Always wearing the incumbent’s name badge in the store. It is unacceptable for staff not to have their name badges on when working.
• Adhering to operational policies, standards and procedures.
• Carrying out any other duties that may reasonably be expected within the scope of the position.

ADDITIONAL REQUIREMENTS

• To use quiet times in the store to do the following activities :

source and research information on the internet / Linkedin with the objective of finding new clients,

• phone new potential / research clients with the purpose of marketing the Company’s products and securing business or starting the customer relationship journey,
• review customer collections with the purpose of identifying gaps and opportunities to contact the relevant clients with suggestions,
• check and update any admin or compliance documents / procedures that are outstanding.
• High level of awareness i.e. the ability to notice and respond appropriately to fraudulent and suspicious behaviour while interacting with a client and observing the store’s surroundings.

CRITICAL SUCCESS FACTORS

• At least meeting the store and personal sales targets and / or minimum standards is absolutely the key focus area. 80% of the incumbent’s focus should be placed on this primary activity, which includes transacting sales correctly and effectively on the Company’s systems.
• Representing the Company’s brand through the incumbent’s appearance, address, communication and sales pitches in a consistent manner.
• Providing excellent customer service by demonstrating the Company’s values of ‘Know your Customer’ and ‘Above and Beyond’.
• Adherence to the Company’s administrative and compliance policies, procedures and standards.

REPORTING LINE

This position reports to the relevant sales manager or nominated delegate.

COMPETENCIES

The following competencies are required for this position :

• Matric
• Strong selling skills coupled with a proven track record in sales
• Possess and practice strong sales disciplines
• Well-groomed and presented
• Relationship networking skills
• Strong team player
• Computer literate and basic skills of Microsoft Suite Packages
• Excellent verbal and written communication skills
• Drive / relentlessness
• Resilience
• Professional outlook and demeanour
• Ability to follow up and follow through
• Receptive to learning and continuous improvement