Purpose Of The Job
Responsible for effective management of technical and administrative aspects regarding the workshop.
Assist With Effective Management Of Workshop Activities
- Assist in initiating new job cards with relevant information
- Assist with daily management of orders and attendance to complaints
- Render technical support/assistance (internal/external)
- Identify and initiate claims
- Manage and check content of claims room
- Ad hoc inspection of serviceable vehicles/tractors
Assist With Effective Marketing And Liaison With Client
- Assist with marketing plan according to Equipment Marketing strategy: client clinics
- Promotions
- Inspection programs
- Assist with continuous and effective liaison with clients
- Assist with timely and effective attention to complaints
Effective Management Of Administration
- Draw and check reports (see Evidence)
- Assist with financial management of workshop (budgets per technician, hour, travelling, sublets)
- Assist with high quality internal & external communication
- Assist with health and safety compliance
Effective Mentoring Of Personnel
- Manage scheduling of workshop personnel
- Inform staff about desired outcomes in terms of goals and objectives
- Observe performance and provide constructive feedback regularly
- Assist with developing staff to full potential
- Identify potential for accelerated development
- Support candidates during development process
- Adhere to responsibilities according to relevant legislation & regulations (BCEA, LRA, OSH Act)
Perform Technical Duty As Required Per Mandate
- Provide service and maintenance of Agri-mechanical equipment
- Maintain minimum set hours service delivery per month as per management mandate
- Monitor workshop productivity per technician
- Ensure high quality of service delivery
- Inspect work of technicians before signing off