Wholesale Banking Client Success Specialist

Absa Group; Pretoria; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading financial services provider is seeking a dynamic Client Service Specialist in Pretoria to deliver outstanding support to Wholesale Banking clients. This role focuses on providing relationship-driven service, resolving queries efficiently, and enhancing client experiences through strong stakeholder relationships. Candidates should have at least 3 years of banking experience and 2 years in customer service, along with solid knowledge of transactional banking products and strong communication skills.

Qualifications

• Minimum 3 years in General Banking experience.
• At least 2 years in Customer Service and Support.

Responsibilities

• Deliver superior customer service to Wholesale Banking clients.
• Resolve queries efficiently with specialist knowledge.
• Build strong relationships with stakeholders.
• Track and analyze root causes of complaints.
• Support process optimization and digital transition initiatives.
• Ensure compliance with regulatory requirements.

Skills

Transactional Banking product knowledge

Relationship management

Risk management

Negotiation

Problem-solving

Data analytics

Strong communication

Project management skills

Education

Higher Diplomas in Business, Commerce and Management Studies

NQF Level 5/6 – Grade 12, Diploma or Degree

Job description

A leading financial services provider is seeking a dynamic Client Service Specialist in Pretoria to deliver outstanding support to Wholesale Banking clients. This role focuses on providing relationship-driven service, resolving queries efficiently, and enhancing client experiences through strong stakeholder relationships. Candidates should have at least 3 years of banking experience and 2 years in customer service, along with solid knowledge of transactional banking products and strong communication skills.