WFM Project Manager

Embelo; Wes-Kaap; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A consultancy firm in Cape Town seeks a mid-level WFM Project Manager to lead workforce management technology projects. You will manage project delivery from start to finish, foster client relationships, and ensure alignment with operational best practices. A degree in Information Systems or related fields and relevant project experience are required. This role offers a hybrid work model and the chance to drive impactful consulting projects while collaborating with a dynamic team.

Qualifications

• Proven experience managing technology or business transformation projects.
• Strong understanding of workforce management processes and best practices.
• Project management certification (PMP, PRINCE2, or Agile) is advantageous.

Responsibilities

• Lead end-to-end delivery of WFM projects.
• Manage project scope, budgets, risks, and timelines.
• Facilitate workshops with clients and stakeholders.

Skills

Project management experience

Workforce management processes

Communication skills

Facilitation skills

Stakeholder management

Ability to work under pressure

Education

BCom in Information Systems

Industrial Engineering

Business Management

Industrial Psychology

Human Resource Management

Tools

Project management software

Job description

About Us

At Embelo, we’re dedicated to helping founders of consulting businesses start and scale efficiently. Backed by our UK-based investors and clients, we deliver exceptional client services to a growing group of UK businesses - combining technical expertise, South African spirit, and the latest in AI-powered services. We believe it takes great people to grow great businesses. That’s why we’re building a culture that values innovation, curiosity, and getting things done with excellence.

About the Role

We are working with a UK-based consultancy dedicated to empowering frontline staff through innovative IT solutions. They are growing their Cape Town capability to deliver world-class workforce management solutions and scale their operations. As a WFM Project Manager, you will be responsible for leading the delivery of workforce management technology projects from initiation through to post-implementation support. You will coordinate cross-functional teams, manage client relationships, and ensure that project scope, timelines, and budgets are met – all while guiding clients through the transition to improved ways of working. Your ability to combine strong project management discipline with an understanding of WFM processes will be key to delivering measurable outcomes for our clients.

Location

This is a hybrid role with approx 3-4 days in our office in Cape Town. If you’re applying from another location, please be aware relocation to Cape Town will be required and would need to be arranged personally.

Key Responsibilities Include

• Lead end-to-end delivery of WFM projects, from planning to implementation and handover
• Manage project scope, budgets, risks, and timelines, ensuring all deliverables meet client expectations
• Facilitate workshops and requirements-gathering sessions with clients and stakeholders
• Collaborate with Solution Architects, SMEs, functional and technical consultants to ensure solutions align with business needs, best practices and meet client requirements
• Monitor and report on project progress, escalating risks or issues as required
• Build strong client relationships, acting as the primary point of contact throughout the project lifecycle
• Help grow our team by contributing to best practices, mentoring colleagues, and supporting internal initiatives that strengthen our delivery capability

Essential Knowledge and Skills

We are hiring at mid-level for this role so if you already have solid project experience within Workforce Management, we’d love to hear from you. This role offers an exciting opportunity for a proactive, driven individual to make a real impact. Ideally you will have:

• Proven experience managing technology or business transformation projects, ideally in WFM, HR, or related systems
• Strong understanding of workforce management processes and operational best practice
• Excellent communication, facilitation, and stakeholder management skills
• Ability to balance multiple priorities and work effectively under pressure
• A collaborative, solutions-driven approach and a commitment to delivering high-quality outcomes
• Project management certification (PMP, PRINCE2, or Agile) would be advantageous

Qualifications & Experience

• BCom in Information Systems, Industrial Engineering, Business Management, Industrial Psychology or Human Resource Management, (or equivalent experience).
• Proven experience managing technology or business transformation projects, ideally in workforce management, HRIS, or operational systems
• Solid understanding of workforce management processes and best practice for frontline operations
• Strong stakeholder engagement skills, with the ability to manage expectations and influence outcomes
• Experience working in a consulting, technology, or systems integration environment is advantageous

Why Join Us?

At Embelo, you’ll work directly with UK founders and senior leaders while leading high-impact international consulting projects in a supportive, close-knit team. We value initiative, growth, and quality delivery — and as a Project Manager, you’ll have the opportunity to shape project delivery approaches, influence client outcomes, and strengthen our workforce management capability. This is a place where talent is nurtured, ideas are valued, and sustainable growth is a shared goal. If you’re organised, proactive, and energised by driving complex projects with a dynamic South African team supporting global clients, we’d love to hear from you.