Wellness Assistant (Kyalami)

Wellness Warehouse; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail health store in Johannesburg is looking for a Customer Experience Specialist to ensure exceptional service and meet sales targets. This role requires a minimum of 3 years in retail sales and relevant qualifications in health modalities. The company offers a ‘cost to company’ remuneration model, team member discounts, and opportunities for continuous learning. If you are passionate about health and wellness, we invite you to apply.

Benefits

Performance incentives

Medical aid options

Birthday leave

Team member discounts

Qualifications

• Minimum 3 years retail sales experience, with 2 years industry specific.
• Relevant Degree in Homeopathy, Naturopathy, or similar.
• Ability to work weekends and extended retail hours.

Responsibilities

• Approach customers, greet, smile and offer assistance.
• Identify customer needs to provide the optimal experience.
• Ensure all merchandising principles are in place at all times.

Skills

Customer service skills

Selling skills

Communication skills

Education

Grade 12

Relevant diploma in Health and wellness modality

Job description

AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
• Approach all customers, greet, smile and offer assistance
• Identify customer needs in order to provide optimal experience
• Takes responsibility for serving the customer and finding solutions to customers’ queries
• Apply Selling Skills
• Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
• Offers alternatives to the customer if merchandise is not available
• Achievement of sales and unit targets
• Knows what new lines and promotions have come into the store
• Specialise in all departments through focussed supplier training and prescribed booklist completion
• Store Disciplines & Productivity
• Opening & closing procedures are followed
• To ensure all merchandising principles are in place at all times and that every item is ticketed
• Minimise Shinkage
• Ensure accurate stock counts & checking of product expiry dates
• Cash handling - assist at point of sale and with cash ups

JOB SPECIFICATIONS:

• Grade 12
• Relevant diploma / short course qualification (Health and wellness modality / Effective selling (retail) / Product specific knowledge) and/or Minimum 3 years retail sales experience (2 years industry specific)
• Relevant Degree in Homeopathy, Naturopathy, Phytotherapy, Chinese Medicine or any qualification in the natural space. Very good written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Competency Assessment Achieved

OFFER:

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases

• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)