Waiter

Tsebo Solutions Group; Centurion; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality service provider in Centurion seeks experienced staff to recommend meals and drinks for events, maintain cleanliness, and assist customers. The ideal candidate will have 5-6 years in similar roles, showcasing excellent interpersonal skills and a culinary qualification is advantageous. Responsibilities include ensuring customer satisfaction, processing payments, and maintaining dining area standards. Adaptability and endurance are key for long shifts.

Qualifications

• 5 - 6 years experience in a similar role.

Responsibilities

• Offer recommendations to guests on meal and drink items for special events.
• Monitor cleanliness of plates, cutlery, and glassware.
• Control dining areas to ensure appropriate cleanliness.
• Assist clients with special needs and recognize their requirements.
• Welcome guests in a friendly manner.
• Organise menus considering client feedback and seasonality of ingredients.
• Ensure excellent customer service from all waiters.
• Process payments including cash and cards.
• Oversee correct billing procedures after services.
• Ensure correct table setups including cutlery and glassware.
• Build meaningful relationships with customers for satisfaction.
• Evaluate customer comments to assess satisfaction.

Skills

Endurance to walk and stand for long hours

Flexible work hours

Ability to remain calm and professional with difficult customers

Excellent interpersonal skills

Coordination to carry plates or trays without dropping anything

Trustworthy and Reliable

Good personal hygiene

Education

Grade 12

Culinary qualification

Job description

Duties & Responsibilities

• Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.
• Monitor that plates, cutlery and glassware are clean, polished and in good condition.
• Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.
• Assist clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
• Welcome guests in a friendly manner in a certain place.
• Organise menus taking into account the nature and style of the establishment, client feedback, cost and the seasonality of ingredients.
• Ensure all waiters are providing excellent customer service in accordance to company policy.
• Process payments such as cash, credit cards and debit cards.
• Control the menu in order to ensure that prices are correct and up-to-date.
• Oversee that the billing procedure after a service is handled correctly.
• Control table settings in order to ensure a correct table setup, including cutlery and glassware.
• Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
• Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
  

Skills and Competencies

• Endurance to walk and stand for long hours.
• Flexible work hours.
• Ability to remain calm and professional with difficult customers.
• Excellent interpersonal skills.
• Coordination to carry plates or trays without dropping anything.
• Trustworthy and Reliable
• Have good personal hygiene
  

Qualifications

• Grade 12
• 5 - 6 years experience in a similar role.
• Culinary qualification would be advantageous