Voice-Driven Customer Advisor for Retention

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global customer service firm based in Durban is seeking Customer Service and Retentions Advisers. The role requires individuals with voice experience and excellent communication skills. Responsibilities include providing responses to queries while maintaining quality standards, identifying issues proactively, and connecting with customers. Applicants must have a Matric certificate or equivalent, a clear credit and criminal record, and at least one year of experience in customer service. Join a dynamic team that values continuous improvement and outstanding service.

Qualifications

• Matric or NQF Level 4 equivalent is required.
• At least 1 year of experience in customer service webchat.
• Clear credit and criminal record mandatory.

Responsibilities

• Provide responses to all maintaining high-quality services.
• Identify issues before they arise; use problem-solving techniques.
• Handle escalated calls and complaints as per procedures.
• Work with various parts of the business to resolve issues.
• Connect and build rapport with customers.

Skills

Customer Service webchat experience

Excellent communication (Written and Verbal)

Ability to deal/ interact with different customers

Product Knowledge

Adaptive Approach

Education

Matric or NQF Level 4 equivalent

Job description

A global customer service firm based in Durban is seeking Customer Service and Retentions Advisers. The role requires individuals with voice experience and excellent communication skills. Responsibilities include providing responses to queries while maintaining quality standards, identifying issues proactively, and connecting with customers. Applicants must have a Matric certificate or equivalent, a clear credit and criminal record, and at least one year of experience in customer service. Join a dynamic team that values continuous improvement and outstanding service.