Visa Application Officer

CAPAGO International; Sandton; On-site; ZAR 300 000 - 400 000; Part time

Job summary

A leading outsourcing services provider in South Africa is seeking a dedicated Visa Application Officer for a 3-month contract in Johannesburg. Candidates should have maximum 2 years of experience, strong customer service skills, and be fluent in English. Additional fluency in French is advantageous. Responsibilities include processing visa applications, managing payments, and collecting biometric data in a busy environment. This entry-level role is ideal for energetic individuals focused on teamwork and customer engagement.

Qualifications

• Must be fluent in written and spoken English.
• Previous customer service experience as a consultant (6 months minimum).
• Fluency in French is a plus.

Responsibilities

• Welcome all visa applicants in the visa application center.
• Process visa applications and manage payments.
• Oversee biometric collection.
• Handle back-office tasks to finalize applications.

Skills

Excellent customer service skills

Excellent typing skills

Proficiency in MS Office

Problem solving skills

Ability to handle pressure

Education

Matric or equivalent

Tertiary qualification

Job description

Visa Application Officer (m/f/d - 2 years experience maximum - 3 months contract)

This position is based in Johannesburg, South Africa. It is a 3‑month temporary contract (no freelance or expatriation). Applicants must have at most 2 years of similar experience, especially in customer service, and be fluent in written and spoken English. Fluency in French is a plus.

CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centers to process their Schengen visa applications. We currently operate in 10 countries and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Operations department and are seeking a Visa Application Officer who is dedicated and customer‑focused to join our team.

Responsibilities

• Welcoming all visa applicants in the operated visa application center
• Process the visa application of the applicants (front office)
• Collect payments from the applicants (payment counter)
• Manage the biometric collection of visa applicants (biometry)
• Manage all back‑office tasks to finalize the visa application of our applicants
• Manage all other tasks given by the management

Required Skills

• Excellent customer service skills
• Excellent typing skills
• Proficiency in MS Office
• Good with emails, problem solving, and effective decision making
• Ability to handle pressure
• Energetic, proactive, versatile, commitment to team work and team spirit
• Motivation, communication, engagement in team work

Diplomas and Experience

• Matric or equivalent
• Tertiary qualification is an added advantage
• Previous customer service experience as a Customer Service Consultant (6 months minimum)
• Speaking French is a plus

Seniority level

Entry level

Employment type

Contract

Job function

Management and Manufacturing

Industries

Outsourcing and Offshoring Consulting