Virtual Customer Care Agent

Business Development; Sandton; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic financial services organization is looking for a Virtual Customer Care Agent to engage with clients and help them make informed coverage decisions. This remote position offers comprehensive training and mentorship. You will work with warm leads, avoiding cold calls, and enjoy flexible hours with unlimited earning potential through commissions and bonuses. Join a mission-driven culture focused on your success.

Benefits

Unlimited earning potential

Flexible working hours

Ongoing mentorship and career advancement

Qualifications

• No prior insurance experience required; full training and mentorship provided.
• Dedication to ethical practices and an inclusive workplace culture.

Responsibilities

• Engage with warm, pre-qualified leads.
• Host virtual consultations to identify client needs.
• Deliver outstanding customer care and ongoing policy support.

Skills

Excellent communication and people skills

Coachable, motivated, and goal-oriented mindset

Comfortable with technology and remote collaboration tools

Job description

Career Opportunities with UniTrust Financial Group

A great place to work.

Careers At UniTrust Financial Group

Current job opportunities are posted here as they become available.

Location: Remote (Work From Home)
Schedule: Flexible Hours, Full-Time Only

Who We Are

At InsuraTec Services Group, we empower individuals and families to secure peace of mind with personalized life insurance and financial solutions. Built on integrity, transparency, and inclusion, our remote-first team thrives on making a real difference while creating unlimited growth opportunities.

What You’ll Do

As a Virtual Customer Care Agent, you’ll connect with clients in a supportive, consultative role—helping them understand their options and guiding them toward the right coverage, all from the comfort of your home office.

Key Responsibilities:

• Engage with warm, pre-qualified leads — no cold calls, no door-to-door sales.
• Host virtual consultations to identify client needs and recommend tailored solutions.
• Deliver outstanding customer care and ongoing policy support.
• Complete self-paced licensing training (if not already licensed).
• Stay accountable to personal and team sales goals in a performance-driven, remote environment.
• Maintain professionalism, empathy, and a client-first approach at all times.

What You Bring

• No prior insurance experience required — full training and mentorship provided.
• Coachable, motivated, and goal-oriented mindset.
• Comfortable with technology and remote collaboration tools.
• Excellent communication and people skills.
• Dedication to ethical practices and an inclusive workplace culture.

Why Join Us

• Commission-only role with unlimited earning potential + monthly bonuses.
• 100% remote — work from anywhere with reliable internet.
• Warm leads provided — skip the cold outreach.
• Clear career advancement paths and continuous mentorship.
• A mission-driven, team-oriented culture that invests in your success.

Ready to Launch Your Remote Career?

Apply today to become a Virtual Customer Care Agent at InsuraTec Services Group. We welcome motivated individuals from all backgrounds who are ready to take control of their future while helping others secure theirs.

Equal Opportunity Employer

InsuraTec Services Group celebrates diversity and is proud to be an Equal Opportunity Employer. We are committed to building an inclusive environment for all team members.