Underwriter & Claims Manager

SDC Group (Pty) Ltd; Sandton; On-site; ZAR 693,000 - 1,040,000; Full time

Job summary

A leading insurance firm in Gauteng is seeking a Short-term Insurance Manager to oversee department operations and manage existing client portfolios. The ideal candidate should have a strong background in underwriting and claims processing, alongside excellent communication and problem-solving skills. This role offers a dynamic work environment focused on growth and client satisfaction.

Qualifications

• 3 - 5 years Underwriting and Claims Processing experience in Financial Services.
• RE 5 certification required within 2 years of DOFA.

Responsibilities

• Manage client portfolio, ensuring compliance with company policies.
• Provide advice and intermediary services to clients.
• Handle claims process and maintain client relationships.

Skills

Proficiency in MS Office

Excellent problem-solving skills

Excellent verbal and written communication skills

Negotiation skills

Detail-oriented

Education

Grade 12 / Matric / Equivalent

Certificate / Diploma in Short-term Insurance NQF L4

Job description

Overview

To actively pursue the growth of the Company by maintaining the existing book of business and write new business for the Short-term Insurance department. The position will also oversee and manage the department and report directly to the General Manager.

Minimum Requirements

Education

Grade 12 / Matric / Equivalent

Certificate / Diploma in Short-term Insurance NQF L4 (Requirement to obtain within 2 years of DOFA)

Certification / License

RE 5 (requirement to obtain within 2 years of DOFA)

Work Experience

3 - 5 years Underwriting and Claims Processing Financial Services related experience

Knowledge, Skills & Abilities

• Maintain and manage department systems and procedures
• Proficiency in MS Office (MS Word and MS Excel in particular)
• Excellent problem-solving skills
• Ability to manage multiple projects
• Innovative thinker
• Excellent verbal and written communication skills
• Experienced negotiation skills
• Eagerness to learn and grow with the department
• Comply with honesty, integrity and good standing requirements
• Detailed oriented and highly organized

Job Duties

Underwriting

(Amendments & renewals)

• Provide suitable advice and intermediary services to clients
• Pro-actively manage the client portfolio, ensuring continuity and compliance to the mandate and Company and Industry policies, procedures, and requirements
• Review policy needs of existing clients, make suitable recommendations based on the needs identified
• Obtain and provide quotes to existing clients
• Send through amendments to insurers or where applicable do it directly on the online systems
• Provide suitable advice and intermediary services
• Keep clients informed at all times on the progress of their interaction with you and the company

Compliance & Reporting

• Maintain best practice standards and comply with all present and future statutory and regulatory requirements for the Financial Services Industry including record keeping
• Provide weekly and monthly reports to management

Market the “firm”

• Promote all the available services offered by the Company

Client relationship Management

• Engage with clients to identify their needs and source suitable insurance products
• Develop strong client relationships retain business

Claims

• Send through insurer claim forms to clients
• Manage claims process for clients from registering the claim, doing follow up calls and email to insurers, to providing the client with regular feedback until the claim is finalized
• Assist with supporting documentation

Teamwork & leadership

• Provide guidance to new business and claims assistants
• Review standard documentation and templates, make recommendations to the HOD and assist with implementation thereof

Key Performance Indicators

• Claims ratios on portfolio managed
• New Business
• Retention ratio
• Renewals

Underwriting

• Identify and develop profitable business opportunities
• Obtain and provide quotes to prospective clients
• Provide suitable advice and intermediary services to clients
• Keep clients informed at all times on the progress of their interaction with you and the company
• Ability to work with private individuals and top management of commercial / corporate companies