Temporary Customer Service Agent

FlySafair; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading airline is seeking candidates for a customer service role in Durban. The position involves assisting passengers with ticket sales, managing flight changes, and providing support during disruptions. Ideal candidates must possess Grade 12 or equivalent, strong communication skills, and the ability to work flexible hours, including weekends and public holidays. This is an excellent opportunity for individuals dedicated to delivering exceptional customer service.

Qualifications

• Excellent written and verbal command of English including proper phone etiquette.
• Ability to handle confidential information professionally.
• Experience in airport and ticket sales.

Responsibilities

• Assist passengers with ticket sales, bookings, and flight changes.
• Provide assistance during flight disruptions and cancellations.
• Ensure professional customer service at all times.

Skills

Customer service skills

Conflict resolution skills

Understanding of Microsoft Office

Ability to work flexible hours

Education

Grade 12 or equivalent

Job description

Responsibilities & Qualifications

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.
• Grade 12 or equivalent;
• Airport and ticket sales experience
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook
• Excellent understanding of delivering great customer service
• Excellent written and verbal command of the English language including proper phone etiquette
• Conflict resolution skills.

Personal Attributes

• Punctual;
• High degree of patience and assertiveness
• Trustworthy, professional and reliable, including dealing with confidential information
• Immaculate time keeping
• The ability to work well under pressure
• Practice good time management
• Customer focused and service orientated;

Application Guideline

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date

05 January 2026