Telecoms Business Analyst Johannesburg

CWare Ltd; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A technology and telecoms solutions provider is seeking a Business Analyst for a short-term contract in Johannesburg. The role involves gathering and documenting business requirements, facilitating workshops, and collaborating with cross-functional teams to deliver successful projects. Candidates should have extensive experience in Agile environments and strong communication skills. Relevant certifications in Business Analysis and Agile methodologies are required.

Qualifications

• 5+ years of Business Analysis experience on large-scale, complex projects.
• 2+ years in Agile environments.
• Strong analytical, stakeholder management, and communication skills.

Responsibilities

• Gather, document, and manage business requirements.
• Collaborate with developers, testers, and stakeholders.
• Facilitate ideation and stakeholder sessions.

Skills

Business Analysis

Facilitation

Agile methodologies

Critical thinking

Stakeholder management

Education

3-year degree or diploma in a relevant discipline

Certification in Business Analysis

Agile certification

Facilitation certification

Design Thinking certification

Tools

Process modelling tools (e.g., ARIS, Visio)

ISO9001

Enterprise Architecture Frameworks (e.g., TOGAF)

Job description

Overview

SHORT TERM CONTRACT WITH ABILITY TO EXTEND IN 2026

You\'ll play a key role in gathering, analysing, and documenting business requirements, defining user stories, and ensuring solutions meet business objectives. This role demands experience working in Agile environments, facilitating cross-functional collaboration, and supporting the end-to-end delivery of complex technology and telecoms-related initiatives.

Requirements & Analysis

• Gather, document, and manage business requirements
• Translate business needs into clear user stories and acceptance criteria
• Conduct workshops, whiteboard and design thinking sessions
• Facilitate early-stage ideation and stakeholder sessions
• Analyse existing (AS-IS) processes and define TO-BE solutions
• Identify, assess, and propose business process improvements
• Document detailed business, functional, and reporting requirements

Delivery Support & Testing

• Collaborate with developers, testers, designers, and business stakeholders
• Assist with backlog grooming and prioritisation
• Write UAT test cases and facilitate UAT sessions
• Ensure traceability of requirements through all project phases
• Monitor quality, resolve defects, and support technical teams
• Support training content development and change readiness

Stakeholder Engagement & Communication

• Engage and collaborate with business and technical stakeholders
• Align solutions with business needs and customer expectations
• Ensure clarity and consistency in communication across all levels
• Act as a liaison between business and IT delivery teams

Qualifications

• 3-year degree or diploma in a relevant discipline (mandatory)
• Certification in Business Analysis (e.g., CCBA, aligned to BABOK)
• Agile certification (SAFe, Scrum, Kanban, etc.) (required)
• Facilitation certification (required)
• Design Thinking certification (required)
• Six Sigma (advantageous)
• CBAP or working towards (advantageous)

Experience Requirements

• 5+ years\' Business Analysis experience on large-scale, complex projects
• 2+ years\' experience in Agile environments
• 2+ years\' Facilitation experience (workshops, whiteboarding, JAD)
• 3+ years\' experience with Design Thinking, prototyping, user journeys
• Experience in a telecoms/technology environment strongly preferred
• Experience working with cross-functional teams and vendors
• Strong analytical, stakeholder management, and communication skills
• Skilled in process modelling, requirements documentation, and solution assessment
• BSS (Billing Systems) background advantageous

Tools & Frameworks Advantageous

• Process modelling tools (e.g., ARIS, Visio, Casewise, Abacus)
• ISO9001, Six Sigma, CMMi, COBIT
• Enterprise Architecture Frameworks (e.g., TOGAF, Zachman, NGOSS)
• Process/Operations Frameworks (e.g., eTOM, SCOR, CMAT)

Deliverables May Include

• Business cases and benefit realisation documentation
• Requirements Traceability Matrix (RTM)
• Detailed user stories, customer journeys, prototypes
• Functional specs, IRS (Information Requirement Specs), training requirements
• UAT scenarios and test scripts
• As-Is and To-Be process documentation
• Workshop artefacts and stakeholder engagement plans

Soft Skills & Competencies

• Strong facilitation and interpersonal skills
• Critical thinking and problem-solving ability
• Highly organised and detail-oriented
• Ability to manage multiple priorities under pressure
• Customer-centric mindset
• Comfortable working in fast-paced, agile environments