Technology Innovation Strategist

Bebeeinnovation; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A tech innovation firm in Durban is seeking a Technology Innovation Strategist to lead AI and Automation initiatives in a scalable contact center environment. The ideal candidate should have at least 5 years in technology and digital transformation, a strong grasp of system integrations and cloud services, and a relevant degree or diploma. This role provides the opportunity to manage technology-driven projects, improving operational efficiency and customer experience in a dynamic environment.

Qualifications

• At least 5 years of experience in technology, innovation, or digital transformation.
• Strong technical understanding of system integrations (APIs, DB-level, flat files).
• Experience with ETL/data pipelines, cloud services, automation, and AI tools.

Responsibilities

• Evaluate vendors and technologies for scalability, compliance, and ROI.
• Manage the end-to-end delivery process from ideation and POC to implementation.
• Define and report on success metrics (efficiency, customer impact, business value).

Skills

Technology innovation

AI and Automation

System integrations

Microsoft SQL Server

Communication

Education

Degree or diploma in Computer Science, IT, or similar

Certifications in PRINCE2, Agile, or innovation methodologies

Tools

ETL tools

Cloud services

AI tools

Job description

Job Title : Technology Innovation Strategist

About the Role

We are seeking a seasoned Innovation Manager to drive AI and Automation initiatives in our Scalable Contact Centre Environment.

This role offers an exciting opportunity to lead cutting-edge technology-driven projects that improve operational efficiency and customer experience.

Key Responsibilities

• Evaluate vendors and technologies for scalability, compliance, and ROI
• Manage the end-to-end delivery process from ideation and POC to implementation and value tracking
• Define and report on success metrics (efficiency, customer impact, business value)
• Research emerging tech and foster partnerships with AI vendors and research institutions

About You

• You have at least 5 years of experience in technology, innovation, or digital transformation
• You possess a strong technical understanding of system integrations (APIs, DB-level, flat files) and Microsoft SQL Server for queries, troubleshooting, and validation
• You have experience with ETL / data pipelines, cloud services, automation, and AI tools
• You can translate business needs into secure, scalable tech solutions and communicate effectively with both technical and non-technical audiences
• You hold a degree or diploma in Computer Science, IT, or similar and have certifications in PRINCE2, Agile, or innovation methodologies

Our Ideal Candidate : We are looking for a talented professional who thrives at the intersection of technology strategy, execution, and cross-functional collaboration.

If you are passionate about driving innovation and improving customer experiences, we encourage you to apply.