Job Search and Career Advice Platform

Enable job alerts via email!

Technology Innovation Strategist

Bebeeinnovation

Durban

On-site

ZAR 600 000 - 800 000

Full time

Yesterday
Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Job summary

A tech innovation firm in Durban is seeking a Technology Innovation Strategist to lead AI and Automation initiatives in a scalable contact center environment. The ideal candidate should have at least 5 years in technology and digital transformation, a strong grasp of system integrations and cloud services, and a relevant degree or diploma. This role provides the opportunity to manage technology-driven projects, improving operational efficiency and customer experience in a dynamic environment.

Qualifications

  • At least 5 years of experience in technology, innovation, or digital transformation.
  • Strong technical understanding of system integrations (APIs, DB-level, flat files).
  • Experience with ETL/data pipelines, cloud services, automation, and AI tools.

Responsibilities

  • Evaluate vendors and technologies for scalability, compliance, and ROI.
  • Manage the end-to-end delivery process from ideation and POC to implementation.
  • Define and report on success metrics (efficiency, customer impact, business value).

Skills

Technology innovation
AI and Automation
System integrations
Microsoft SQL Server
Communication

Education

Degree or diploma in Computer Science, IT, or similar
Certifications in PRINCE2, Agile, or innovation methodologies

Tools

ETL tools
Cloud services
AI tools
Job description

Job Title : Technology Innovation Strategist

About the Role

We are seeking a seasoned Innovation Manager to drive AI and Automation initiatives in our Scalable Contact Centre Environment.

This role offers an exciting opportunity to lead cutting-edge technology-driven projects that improve operational efficiency and customer experience.

Key Responsibilities
  • Evaluate vendors and technologies for scalability, compliance, and ROI
  • Manage the end-to-end delivery process from ideation and POC to implementation and value tracking
  • Define and report on success metrics (efficiency, customer impact, business value)
  • Research emerging tech and foster partnerships with AI vendors and research institutions
About You
  • You have at least 5 years of experience in technology, innovation, or digital transformation
  • You possess a strong technical understanding of system integrations (APIs, DB-level, flat files) and Microsoft SQL Server for queries, troubleshooting, and validation
  • You have experience with ETL / data pipelines, cloud services, automation, and AI tools
  • You can translate business needs into secure, scalable tech solutions and communicate effectively with both technical and non-technical audiences
  • You hold a degree or diploma in Computer Science, IT, or similar and have certifications in PRINCE2, Agile, or innovation methodologies

Our Ideal Candidate : We are looking for a talented professional who thrives at the intersection of technology strategy, execution, and cross-functional collaboration.

If you are passionate about driving innovation and improving customer experiences, we encourage you to apply.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.