Technical Manager

Sanlam; Gauteng; On-site; ZAR 550 000 - 750 000; Full time

Job summary

A leading insurance provider in South Africa is seeking a Technical Manager to provide underwriting support and enhance decision-making efficiency. The candidate will assist in managing relationships with brokers, ensuring compliance with guidelines and focusing on profitability. Ideal applicants will have 3-5 years of experience in underwriting and possess a Higher Certificate in Insurance. This role is crucial for achieving organizational objectives in commercial brokering.

Qualifications

• 3-5 years' experience in a commercial underwriting department.
• Thorough technical knowledge in Personal and Commercial Lines.
• FAIS compliance required.

Responsibilities

• Provide technical underwriting expertise for all classes of insurance.
• Assist Relationship Managers in explaining complex underwriting principles.
• Balance growth and profit in decision-making.

Skills

Computer literacy (MS Word, Excel, PowerPoint)

Negotiation skills

Excellent interpersonal skills

Analytical thinking

Education

Higher Certificate in Insurance or equivalent

Grade 12 (Matric Certificate)

Job description

About the role

Santam Broker Services : JHB has an opportunity for the role of Technical Manager who will be based in Vereeniging.

What will you do?

The Technical Manager provides technical underwriting support for the Relationship Managers and enables quicker decision‑making when engaging with our intermediaries for new business quotes on large risks, renewals and other technical queries.

The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.

What will make you successful in this role

Provide technical underwriting expertise and advice for all Classes of Insurance.

Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.

Balance growth and profit when making decisions by considering the supporting business and regional strategy.

Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.

Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.

Manage: prepare (exception) complex and high value quotes and policy conversions.

When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy‑in: escape queries only if unable to resolve to Specialist Underwriters.

Build and maintain effective relationships with key stakeholders.

Ensure compliance with underwriting guidelines.

Review new business written.

Qualification and Experience

Grade 12 (Matric Certificate) qualification.

Higher Certificate in Insurance or equivalent.

Driver's licence (requirement).

FAIS compliance is a business requirement.

Regulatory Examinations (RE) qualification

3‑5 years' experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor).

Knowledge and Skills

Computer literate (MS Word, Excel and PowerPoint – intermediate proficiency levels).

Thorough Personal and Commercial Lines technical, product and wording knowledge.

Working knowledge of Re‑Insurance and Motor Fleet underwriting.

Keen attention to detail.

Negotiation skills

Planning and organising - ability to cope with conflicting demands and to prioritise tasks.

Presentation skills.

Excellent inter‑personal skills.

Execution and deadline oriented.

Analytical thinking - ability to analyse and apply information and data.

Personal Attributes

Appreciation of insurance and underwriting principles.

Business partnerships.

Commercial and profit driven.

Conceptual thinking

Curious about new developments and technologies and application to risk management.

Flexibility.

Good communication skills (verbal and written).

Hunger for improvement.

Impact & Influence.

Information seeking.

Innovation - innovative flair or ability to unlock this in business and people.

Solution oriented.

Teamwork and cooperation.

Tenacious.

Self‑confident.

Competencies

Delivering results and meeting customer expectations.

Relating and networking.

Analysing.

Applying expertise and technology.

Achieving personal work goals and objectives.

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