Technical Account Manager

Trustonic; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A global technology company is seeking a Technical Account Manager to join their MEA team in Johannesburg. This role involves driving successful commercial outcomes, engaging with customers, and ensuring effective product implementation. Ideal candidates will have a strong customer-centric mindset and experience in secure systems. Fluency in English and French is required, alongside an undergraduate degree in a relevant field.

Qualifications

• Extensive experience with secure systems and SaaS platforms.
• Domain expertise in telecom, OEM operations, Android systems, and UI/UX principles.
• Fluent in English and French.

Responsibilities

• Support Sales team with product demonstrations and customer requirements.
• Engage with customers to resolve issues and communicate new features.
• Collaborate with diverse teams to identify new opportunities.

Skills

Customer-centric mindset

Multitasking skills

Problem-solving

Interpersonal skills

Negotiation skills

Education

Undergraduate degree in Computer Science or related field

Tools

Wrike

Zendesk

Job description

Be among the first 25 applicants! Get AI-powered advice on this job and more exclusive features.

Company Description

At Trustonic, our products are making a difference across the world.

One moment we're ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone, and the next we're protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don't guarantee success, but bad ones almost always ensure failure. Working here, you'll find a company that celebrates its diversity and is committed to doing the right thing — for each other, the community, and the planet.

We believe in equal opportunities and take to heart the old African proverb 'If you only want to go fast, go alone. If you want to go far, go together.'

We work flexibly when and where we're at our best, but regardless of how you choose to work, we'll make sure you feel like one of the team. Click here to learn more about Trustonic's culture code.

If you want to work in a fast-moving global technology company with great ambition, we'd love to hear from you!

Job Description

A bit about the team and what you'll deliver...

We are looking for a Technical Account Manager to join our expanding MEA team.

You will play a versatile role in converting revenue potential into tangible results. Demonstrating deep knowledge of the Trustonic platform, you will use best practices and common use cases to effectively guide customers. You will be responsible for driving successful commercial outcomes within your assigned territory and will serve as the primary point of contact for our customers.

Utilising your technical expertise and customer-centric approach, you will lead technical discussions, qualify customer requirements, and ensure the effective implementation of our product. Your areas of responsibility include:

• Regional & Customer Engagement: Daily support to the Sales team, conducting Trustonic product demonstrations, understanding and translating complex customer requirements, identifying gaps and opportunities within our existing technology proposition, providing best practice advice, and collaborating with the Product and Professional Services teams to scope out delivery work.
• In-Life Customer Engagement: Familiarity with customer roadmaps, highlighting risks and opportunities, resolving reported problems, providing prompt communication, and sharing customer feedback within Trustonic. Informing customers of new features and functionality, liaising with sales, product managers, legal, PMO, engineering, and support to translate customer requirements into change requests. Collaborating with sales to find new opportunities and with support and engineering to resolve technical issues.

Who you are...

• A highly organized individual with a customer-centric mindset.
• Excellent multitasking skills and ability to thrive under timelines.
• Curious, proactive, and able to see the big picture.
• Persistent problem-solver, creative, and autonomous.
• Strong interpersonal, influencing, and negotiation skills.
• Ability to motivate and coordinate with diverse teams.

What makes you, you...

• Extensive experience with secure systems, SaaS platforms, and customer-facing roles.
• Domain expertise in telecom, OEM operations, Android systems, and UI/UX principles.
• Knowledge of device financing, project management tools like Wrike, Zendesk, and first-party locking solutions is advantageous.
• Fluent in English and French, both written and spoken.

Qualifications: Undergraduate degree or equivalent in Computer Science or related field, with relevant experience and knowledge.

Additional Information

Trustonic is an equal opportunity employer. We do not discriminate on any grounds and value diversity in our workforce.