Technical Account Manager

ABB; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading technology company in Johannesburg is seeking a customer-focused professional for a hybrid service sales role. The ideal candidate will have 10 to 15 years of experience, specifically in service sales within industrial automation. You will ensure customer satisfaction, identify service solutions, and engage with technical stakeholders. Excellent communication skills and a degree in Electrical Engineering or related fields are required. Join a dynamic team to make a real impact in the energy sector.

Benefits

Career development opportunities

Comprehensive benefits package

Support for professional certification

Qualifications

• 10 to 15 years of overall experience, with 8 to 10 years in service sales.
• Experience in industrial automation and electrical service offerings.
• Strong foundational knowledge of industrial automation and electrical systems.

Responsibilities

• Support customer satisfaction and loyalty in assigned accounts.
• Measure and present the value of delivered services.
• Identify service and system solutions opportunities.

Skills

Customer engagement

Technical problem-solving

Relationship management

Analytical thinking

Communication skills

Education

Degree in Electrical Engineering or Automation

National Higher Diploma

Job description

Your Role and Responsibilities

In this role, you will have the opportunity to play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts. Each day, you will assist with customers’ technical requests and engage with colleagues to take care of any technical issues. You will also showcase your expertise by supporting with service contracts deliverables, ensure compliance with customer requirements, and financial Key Performance Indicators (KPI), while keeping track of technical performance metrics and communicating progress to internal and customer stakeholders. The work model for the role is: Hybrid

This role is contributing to the Service Sales, Energy Industries, Process Automation in Southern Africa region. Main stakeholders would be within the Oil & Gas, Power Generation, Petrochemicals and Chemical Industries.

You will be mainly accountable for:

• Supporting the customer in a proactive manner by anticipating the customer’s needs and leveraging familiarity with their assigned accounts.
• Ensuring that the plant fleet under service agreement receives evolution plans and life cycle reports supported by technology segment experts.
• Measuring, reporting, and presenting the value of the services delivered to key customer stakeholders ranging from Maintenance Managers to Plant Managers.
• Identifying service and system solutions opportunities to expand ABB’s value to the customer and for growing the service contracts with their assigned customers.

Our Team Dynamics

Our team support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. You will join a dynamic, talent & high performing team, where you will be able to thrive in supporting customers with solutions that goes beyond our customers’ expectations.

Qualifications for the Role

• We’re looking for a driven and customer-focused professional who thrives in a dynamic, technical environment.
• Proven experience in developing solutions and nurturing long-term customer relationships within the Energy Sector, specifically in industrial automation and electrical service offerings.
• 10 to 15 years of overall professional experience, with 8 to 10 years specifically in service sales within Industrial Automation Control Systems. A strong track record of consistently meeting or exceeding sales targets in collaboration with the Sales Account Manager, along with the ability to provide solutions within complex technical environments and building lasting customer relationships.
• Strong foundational knowledge of industrial automation and electrical systems, enabling you to confidently engage in technical conversations and understand customer requirements. While in-depth expertise in ABB-specific technologies is not mandatory, a solid grasp of key concepts such as control systems, instrumentation, and electrical infrastructure is essential to effectively position solutions, communicate value, and build credibility with clients.
• Excellent communication and interpersonal skills, with the ability to clearly articulate complex technical solutions and deliver compelling value propositions to customers.
• Strong analytical and problem-solving abilities, enabling you to understand customer challenges and propose effective, tailored solutions.
• A degree or equivalent qualification in Electrical Engineering, Automation, or a closely related technical field is preferred. Alternatively, candidates with a National Higher Diploma will also be considered, provided they can demonstrate industry experience and relevant certifications.
• Proficiency in English, with confidence in both verbal and written communication, is essential for effectively engaging with clients and internal teams.
• Valid driver’s license to support regional travel. Candidates should also possess a valid passport to facilitate cross-border travel within the sub-Saharan region, as needed. Additional certifications relevant to the role of our industry will be considered an advantage.
• Additionally, registration with relevant professional bodies such as ECSA (Engineering Council of South Africa), SAIEE (South African Institute of Electrical Engineers), or SAIMM (Southern African Institute of Mining and Metallurgy) is highly desirable, as it reflects a commitment to professional standards and continuous development within the industry

What’s in it for you?

We want you to bring your full self to work your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates an impact you can see and feel, every day.

Benefits

From well-being to retirement, ABB offers benefits that support every stage of your career.

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

Preference will be given to previously disadvantaged candidates in line with the company's employment equity targets.