Tech Partner

Schneider Electric; Johannesburg; On-site; ZAR 600,000 - 750,000; Full time

Job summary

A global technology company in Johannesburg is seeking experienced IT support professionals to provide desk-side and hardware support services to end-users. The ideal candidate will have over 5 years of experience, a degree in computer science, and a Microsoft certification. This role involves flexible working hours and requires coordination with external vendors. Join us to make an impact by turning sustainability ambitions into actions.

Qualifications

• 5+ years end user support experience in different platforms.
• Graduated from at least university (4+ years) related with computer science.
• Ability to work in flexible hours depends on need.

Responsibilities

• Provide Desk Side support services to end users.
• Provide HW Break & Fix support services.
• Manage asset tracking for workplace equipment.
• Assure CMDB is updated.
• Deploy and manage peripherals.
• Provide on-site support for maintenance upgrades.

Skills

End user support experience

ITSM tools

VIP users support

Flexible hours working

Microsoft certified professional

Education

Bachelor's degree in Computer Science

Job description

Overview

• Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
• Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
• Provide Asset Tracking services for Schneider workplace equipment.
• Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
• Provide Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
• Provide physical on-site and / or remote support services for end users in remote locations.
• Provide on-site support for any activities for server maintenance upgrades.
• Provide L1 support for audio / visual equipment.
• Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal / external end users.
• Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, Smartphones / Tablets and other mutually agreed and defined devices.
• Coordinate with external vendors for service to location infrastructure components.
• Provide installation / relocation / disposal of network printers.
• Provide secure location for storage of on-site tapes.

Qualifications

• 5+ years end user support experience in different platforms
• Graduated from at least university (4+ years) related with computer science
• Ability to work in flexible hours depends on need
• Experienced with ITSM tools
• Experienced with VIP users support
• Microsoft certified professional

Reporting

• Who will you report to? Cluster IT Manager

Application & Selection

Let us learn about you! Apply today. You must submit an online application to be considered for any position with us.

This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World\'s most sustainable corporations

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

We mirror the diversity of the communities in which we operate, and \'inclusion\' is one of our core values. We uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.