Team Leader I, Branch

Standard Bank Group; Blue Downs; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading Africa-focused financial services group in Blue Downs is seeking a Branch Manager to oversee operational aspects, manage staff performance, and enhance client services. The ideal candidate has 3–4 years of frontline banking experience, a relevant NQF Level 6 qualification, and a strong knowledge of branch operations. This role offers a chance to work in a dynamic environment, contributing to service excellence and compliance.

Qualifications

• 3–4 years’ frontline banking experience with proven ability in client service and sales.
• Relevant FAIS experience required, must operate under supervision if not fully compliant.
• Knowledge of branch operations and compliance standards.

Responsibilities

• Lead and motivate branch staff to deliver sales targets and superior customer service.
• Oversee daily branch operations, including cash management and compliance.
• Monitor branch performance and implement improvements for growth.

Skills

Client service

Sales experience

Performance management

Education

NQF Level 6 FAIS-recognised qualification in Business or Commerce

Job description

Overview

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To ensure the effective functioning of Point(s) of Representation (POR/s), overseeing operational aspects such as security, cash management, and service delivery in line with client experience and laid-down requirements. (Applicable where UB Designate, Cash Consultant I and CLO are present).

Responsibilities

• Lead and motivate branch staff to deliver sales targets, client growth and superior customer service.
• Oversee daily branch operations, including cash management, service standards, compliance and risk controls.
• Manage people capability, performance, training and engagement to drive a high-performance culture.
• Monitor branch performance, ensure audit readiness, and implement improvements for growth and efficiency.

Qualifications

• NQF Level 6 FAIS-recognised qualification in Business or Commerce.

Experience

• 3–4 years’ frontline banking experience, with proven ability in client service and sales.
• Relevant FAIS experience required. If not fully compliant, candidate must operate under supervision until accreditation is achieved.
• Knowledge of branch operations, sales processes, risk management, and compliance standards.

Behavioural Competencies

• Adopting Practical Approaches, Articulating Information
• Challenging Ideas, Convincing People
• Directing People, Exploring Possibilities
• Following Procedures, Generating Ideas
• Making Decisions, Producing Output
• Providing Insights, Understanding People

Technical Competencies

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)