Support Resource Officer

Medi Clinic; South Africa; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A healthcare service provider in South Africa seeks a candidate for the ER24 Contact Centre role. The position involves assessing emergency calls, dispatching vehicles, and managing communications effectively. Ideal candidates should have a Grade 12 education, experience in a contact centre, and skills in emergency care. Responsibilities include coordinating emergency responses and logging incidents efficiently. This on-site role offers potential for those with a strong EMS background and communication skills.

Qualifications

• Grade 12 or higher education completed.
• BAA/ Level 3 first aid Certification is desirable.
• Experience in a Contact Centre or Emergency Contact Centre is essential.

Responsibilities

• Dispatch vehicles according to the CAD system.
• Assist in receiving, prioritising, logging, and processing all calls.
• Provide basic contact centre administration.

Skills

Computer literate (Microsoft Office)

Dispatching of vehicles

Emergency Care

Typing Skills

English language (written and verbal)

Geographical locations

EMS environment

Telephonic and email etiquette

Education

Grade 12

BAA/ Level 3 first aid Certification

Job description

ER24 Contact Centre 124| Rivonia | South Africa

• Closing date: 25/12/2025
• Number of positions: 1
• Recruiter name: Silindokuhle Bawuti
• Reference number: 61413
• Workplace Type: On-site
• Contract: Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Main Purpose of Job

To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD). To assist in receiving, prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance.

Key Responsibility Areas

• Dispatch vehicles according to the CAD system.
• Assist in receiving, prioritise, logging, and processing all calls and alerts received.
• Provide basic contact centre administration.

Required Education

• Essential Education: Grade 12
• Desired Education: BAA/ Level 3 first aid Certification

Required Experience

• Essential Minimum Experience: Contact Centre / Emergency Contact Centre exposure
• Desired Experience: 1 – 3 years dispatching in an EMS contact centre

Required Job Skills and Knowledge

• Computer literate (Microsoft Office)
• Dispatching of vehicles
• Emergency Care
• Typing Skills
• English language (written and verbal)
• Geographical locations
• EMS environment
• Telephonic and email etiquette

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.