Student Success Manager — Remote Learning Champion

peopleworth; Bloemfontein; Remote; ZAR 360 000 - 480 000; Full time

Job summary

A progressive educational firm is seeking a Student Success Manager to support learners throughout their professional learning journey. This fully remote position requires a Bachelor's degree and at least 3 years of experience in student support or customer success. Responsibilities include conducting support sessions, guiding learners with their study plans, and ensuring high engagement levels. Join a people-centered organization focused on meaningful learner outcomes.

Benefits

Flexible working environment

Collaborative, people-centred culture

Opportunity for professional growth

Qualifications

• Minimum of 3 years' experience in student support, customer success, or learner engagement.
• Demonstrated ability to build rapport and communicate effectively with diverse learner groups.
• Experience facilitating online sessions or coaching learners (preferred).

Responsibilities

• Act as the primary point of contact for learners from onboarding through course completion.
• Conduct 1:1 and group learner support sessions across multiple time zones.
• Guide learners in structuring study plans and managing progress toward completion.

Skills

Student support

Customer success

Organisational skills

Communication

Empathy

Education

Relevant Bachelor's degree or equivalent experience

Job description

A progressive educational firm is seeking a Student Success Manager to support learners throughout their professional learning journey. This fully remote position requires a Bachelor's degree and at least 3 years of experience in student support or customer success. Responsibilities include conducting support sessions, guiding learners with their study plans, and ensuring high engagement levels. Join a people-centered organization focused on meaningful learner outcomes.