Student Success Advisor

UX Design Institute; Remote; ZAR 300 000 - 400 000; Full time

Job summary

An educational organization is seeking a Student Success Advisor to guide students through their UX learning journey. This fully remote role involves offering personalized support, reviewing student projects, and providing constructive feedback. A degree in a design-related field and 1-2 years of experience in a customer-facing role are essential. The position includes favorable perks such as a competitive salary, flexible hours, and access to a suite of courses. Join a team passionate about empowering the next generation of UX professionals.

Benefits

Competitive salary

Flexible working hours

Health insurance contribution

20 days annual leave

30 days of work from anywhere

Paid sick leave

Birthday leave

Access to all courses

Qualifications

• Degree or equivalent experience in design-related fields such as UX or UI.
• 1 to 2 years in customer-facing or advisory roles.
• Detail-focused and problem-solving skills.

Responsibilities

• Provide guidance to students in their UX learning journey.
• Review and give feedback on student projects.
• Support in troubleshooting UX tools and resources.
• Respond to student inquiries via different communication methods.

Skills

UX knowledge

Communication skills

Organizational skills

Empathy

Figma proficiency

Problem-solving skills

Education

Degree in UX, UI, or Graphic Design

Tools

Figma

Job description

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Student Success Advisor<\/h3> \

About the UX Design Institute<\/p> \

The UX Design Institute is dedicated to delivering world-class education for the next generation of UX professionals and leaders. We’re seeking talented individuals to join our team and help us achieve our ambitious goals and continue our success.<\/p> \

About the Role<\/h3> \

We’re looking for a skilled, motivated Student Success Advisor to support students across our range of UX courses, guiding them through their learning journey from start to finish. In this role, you’ll provide clear, personalised guidance, give practical project feedback grounded in design principles and help students stay on track and confident in their learning.<\/p> \

You’ll also support improvements to our courses by reviewing student feedback, flagging issues, and sharing insights into our processes. You’ll work with product and tech as needed to help improve the student learning experience.<\/p> \

Key responsibilities<\/h3> \

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• Use your knowledge of UX and UI design principles to help students understand and apply core concepts in their work.<\/li> \
• Review and provide constructive feedback on student project work using established criteria and guidelines.<\/li> \
• Support students throughout their course journey, helping them navigate tools, resources and course content.<\/li> \
• Respond promptly and clearly to student queries via email, Slack and live chat.<\/li> \
• Offer personalised support through 1:1 calls, video feedback and live webinar sessions.<\/li> \
• Bring empathy, patience and professionalism when supporting students from diverse backgrounds and experience levels.<\/li> \
• Stay up to date with UX tools, plugins and best practices, particularly in Figma.<\/li> \
• Share student feedback and collaborate with Product and Tech to help improve course content and systems.<\/li> \
• Spot recurring issues or opportunities and flag them early to help improve the overall student experience.<\/li> \
• Keep clear notes and documentation to support consistency, handover and team collaboration.<\/li> \

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About You<\/h3> \

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• A degree or equivalent experience in a design related field such as UX, UI or graphic design.<\/li> \
• A solid understanding of UX and UI design principles and user centred design processes.<\/li> \
• Confident using Figma for design work, collaboration and feedback.<\/li> \
• 1 to 2 years’ experience in a customer facing, support or advisory role.<\/li> \
• Clear and confident communication skills, with the ability to explain design concepts in a simple, practical way.<\/li> \
• Strong organisation and time management skills, with a structured approach to problem solving.<\/li> \
• Detail focused, logical and consistent in how you work.<\/li> \
• Comfortable working independently while collaborating closely with teammates.<\/li> \
• Motivated by helping students succeed and improving their learning experience.<\/li> \

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We’re nice to work for<\/h3> \

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• Competitive salary<\/li> \
• Fully remote role<\/li> \
• Flexible working hours<\/li> \
• 20 days annual leave + additional company days at Christmas<\/li> \
• Health insurance contribution<\/li> \
• 30 days of work from anywhere<\/li> \
• Paid sick leave<\/li> \
• Birthday leave<\/li> \
• Access to the full suite of courses by the UX Design Institute<\/li> \

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What to expect in the hiring process:<\/h3> \

We typically work off a three-step interview process:<\/p> \

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• Step one: Interview with people operations manager - 20 - 30 mins<\/li> \
• Step two: Interview with the hiring manager and 1 -2 team members- 40 to 60 mins<\/li> \
• Step three: Task assignment or presentation of applicable work to the hiring manager and 1 - 2 team members<\/li> \