Strategic Operations Manager - SLA & Growth Enablement

Bidvest Prestige; Oos-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities management company in South Africa is seeking a manager to oversee operational activities, ensuring compliance with service agreements and achieving profit contributions. This role requires project and operations management experience, along with skills in customer focus and team coaching. The ideal candidate will have formal qualifications, a valid driver's license, and at least 3 years in the Cleaning/Hygiene or outsourced property services industry.

Qualifications

• 3 years of knowledge and experience in the Cleaning/Hygiene industry or outsourced property services.
• Basic knowledge of HR related issues and procedures; Property Management is beneficial.
• Valid SA Drivers’ License is necessary.

Responsibilities

• Manage operational activities to support company strategic plan.
• Develop and maintain systems to ensure client service level agreements.
• Conduct site visits and report on activities, results, and recommendations.
• Control and manage company assets and delivery of cleaning supplies.
• Implement work schedules and evaluate staff performance.

Skills

Project Management

Operations Management

Customer Focus

Coaching

Negotiation Skills

Analytical Skills

Education

Project Management or related qualification

Matric (Senior Certificate)

SAFMA Certified Facilities Supervisor

Tools

MS Word

MS Excel

MS Powerpoint

MS Project

MS Outlook

D365

PRP

Job description

A leading facilities management company in South Africa is seeking a manager to oversee operational activities, ensuring compliance with service agreements and achieving profit contributions. This role requires project and operations management experience, along with skills in customer focus and team coaching. The ideal candidate will have formal qualifications, a valid driver's license, and at least 3 years in the Cleaning/Hygiene or outsourced property services industry.