Strategic Digital Account Manager

Skale - SaaS SEO & Link Building; Remote; ZAR 400 000 - 600 000; Full time

Job summary

A digital marketing agency is seeking a strategic Digital Account Manager to foster relationships with SaaS and tech clients, guiding them toward long-term organic growth. This full-time role, based in South Africa, requires 3-5 years of client-facing experience. Responsibilities include managing client communications, aligning project deliverables, and identifying growth opportunities. The position offers a home office setup, annual leave, and a continuous learning culture.

Benefits

36 days paid annual leave

Monthly co-working budget of €150

Budget for workspace setup every 2 years

Qualifications

• 3‑5 years of experience in account management or digital marketing roles.
• Strong communication skills to build trust and manage expectations.
• Foundational understanding of marketing/SEO concepts.

Responsibilities

• Serve as the primary point of contact for clients.
• Identify growth opportunities and upsells for clients.
• Ensure alignment of delivery teams with client priorities.

Skills

Client relationship management

Strategic thinking

Communication skills

Project management

Performance data interpretation

Tools

ClickUp

Slack

Google Workspace

Job description

About Skale

Skale is an organic growth agency helping top SaaS and tech brands build predictable, scalable revenue through organic channels. We’ve grown by focusing on what actually drives pipeline: strategy, execution, and results, not vanity metrics. We don’t just do SEO – we build organic revenue engines for ambitious B2B tech and SaaS brands. That now includes traditional SEO and Generative Engine Optimization (for AI and LLM‑driven search).

We work from home‑office, move fast, and believe in ownership and autonomy. Our team spans strategy, content, link building, and implementation, all under one roof.

What We’re Looking For

We’re looking for a strategic Digital Account Manager to build strong relationships with our SaaS and tech clients and guide them toward long‑term organic growth.

This is a strategic account management role – not an execution role.

You don’t need to be an SEO expert – you’ll work closely with our specialists and learn how SEO ties to business outcomes. Your value is in translating strategy, advising clients, and driving account success.

This role is ideal for someone who is commercially minded, confident with clients, and excited to grow into a senior account management role.

What You Will Own

Client Management & Communication

• Serve as the primary point of contact, building trust with senior stakeholders (Heads of Marketing, VPs, C‑suite).
• Lead client calls with confidence, using a consultative approach.
• Guide expectations, handle challenges constructively, and maintain strong relationships.

Strategic Account Growth

• Work alongside the SEO Strategists to understand clients’ business goals and connect SEO activity to KPIs and revenue impact.
• Work with SEO Strategists to translate high‑level strategy into clear client narratives.
• Identify growth opportunities, including upsells or scope realignments.
• Support clients in navigating pivot moments by simplifying recommendations, not executing technical work.

Project & Delivery Oversight

• Ensure delivery teams (SEO, content, link building) are aligned on priorities and deadlines.
• Review and contextualise deliverables before presenting to clients.
• Track performance trends and surface insights with support from SEO Strategists.
• Maintain organised documentation, folders, and key tools (training provided).
• Manage scope and ensure recons are handled in a timely fashion.

Support Responsibilities

(You will receive training and team backing)

• Gathering performance data from tools (e.g., Nightwatch, Otterly, Looker Studio) and collaborating with Strategists on interpretation.
• Using project tools like ClickUp, Slack, and Google Workspace – experience with similar tools is sufficient. Understanding foundational SEO concepts so you can speak to them confidently (no execution required).

You’ll Succeed in This Role If You Have

• 3‑5 years’ experience in account management, digital marketing, consulting, or another client‑facing strategic role.
• Strong communication and EQ – you can build trust, manage expectations, and guide conversations confidently.
• A foundational understanding of marketing/SEO concepts or the ability to learn quickly (no execution experience required).
• Comfort interpreting high‑level performance data and connecting it to business impact.
• Solid organisational and project management skills to keep multiple workstreams moving smoothly.

What We Offer

• 🖥️ Home office role. This is a full‑time position, working Monday to Friday (40 hours per week).
• 🏝 36 days paid annual leave.
• 💻 €150 euros monthly co‑working budget.
• 🎯 Regular online team buildings and local meet‑ups.
• 📖 A strong culture of innovation & learning – training & development plans for each team member.
• 💻 €500 set‑up budget every 2 years to enhance your workspace.
• 🌳 We have partnered with Regreener as part of our CSR strategy – it feels good to give something back!