Store Supervisor: Service & POS Excellence

Clicks Group; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail company in Stellenbosch is seeking a Store Supervisor to enhance customer service and operational efficiency. Responsibilities include managing point-of-sale activities, staff training, resolving customer queries, and maintaining stock control. Essential qualifications are a Grade 12 and relevant management qualification. Ideal candidates possess strong managerial skills and a customer-oriented mindset. The role emphasizes compliance with company policies and fostering a positive retail environment.

Qualifications

• Proven understanding of financial management principles.
• Experience in retail/FMCG and merchandising principles.
• Knowledge of stock and compliance management procedures.
• Promotes customer service excellence and manages IR practices.

Responsibilities

• Direct and control all operational activities at the point of sale.
• Manage stock and cash, minimising shrinkage.
• Train and motivate shop assistants for excellent service.
• Ensure proper staffing in line with policies and legislation.
• Resolve customer queries promptly.
• Promote Clicks Clubcard participation.
• Enforce security measures and cash control.

Skills

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

A retail company in Stellenbosch is seeking a Store Supervisor to enhance customer service and operational efficiency. Responsibilities include managing point-of-sale activities, staff training, resolving customer queries, and maintaining stock control. Essential qualifications are a Grade 12 and relevant management qualification. Ideal candidates possess strong managerial skills and a customer-oriented mindset. The role emphasizes compliance with company policies and fostering a positive retail environment.