Store Manager - Retail

Boardroom Appointments; Empangeni; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail management firm in Empangeni seeks a candidate for a retail supervisory role. The candidate will manage store operations, ensure customer service excellence, and maintain compliance with all regulatory standards. Key responsibilities include inventory management, strategic planning, and securing merchandise. Ideal candidates should have a diploma in Business Administration/Sales/Marketing and a solid track record in retail management. Join a dynamic team dedicated to providing a safe and efficient retail environment.

Qualifications

• 5 years experience in Retail Sales and/or Marketing, with up to 3 years at a Supervisory/Managerial level.

Responsibilities

• Contributes to creating and recommending strategic plans and reviews.
• Identifies current and future customer requirements.
• Ensures availability of merchandise and services by approving contracts.
• Formulates pricing policies and authorizes clearance sales.
• Markets merchandise by studying advertising and sales promotions.
• Secures merchandise by implementing security systems.
• Provides a safe and clean store environment.
• Maintains stability and reputation by complying with legal requirements.
• Completes store operational requirements by scheduling employees.

Education

Diploma in Business Administration / Sales / Marketing

Job description

Qualifications

• Diploma in Business Administration / Sales / Marketing
• Experience: 5 years experience in Retail Sales and/or Marketing, with up to 3 years at a Supervisory/Managerial level.

Major Responsibilities and Key Results Areas

Retail Store Management

• Contributes to creating and recommending strategic plans and reviews to achieve operational objectives and day-to-day operations of the store.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and others who understand service requirements.
• Ensures availability of merchandise and services by approving contracts and maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional sales promotions; authorizing clearance sales; studying trends.
• Markets merchandise by studying advertising, sales promotions, display plans, and analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements.
• Completes store operational requirements by scheduling and assigning employees and following up on work results.

Compliance

• Operates within controls and procedures to ensure the integrity of The Company.
• Identifies and monitors risks within own department and area of responsibility.
• Assists in maintaining a risk register, reporting discrepancies or areas of concern to management.
• Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful, and irregular expenditure.
• Provides a safe working environment, adhering to Health, Safety, and Environmental procedures, ensuring they are understood and practiced by the team at all times.
• Maintains a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.

Customer Service Management

• Maintains effective working relationships with customers (both internal and external) to provide the highest quality of services.
• Represents The Company in meetings with relevant stakeholders.