Store Manager (External Applications Only - Mthatha Central)

Cashbuild; Mthatha; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail company in Mthatha seeks a Store Manager to oversee operations, drive sales growth, and ensure compliance with health and safety regulations. Candidates must have at least 3 years of retail management experience and strong leadership skills. This position requires strong business acumen and the ability to work under pressure, alongside a valid driver's license and transport.

Qualifications

• 3 years of retail management experience or 5 years of related experience.
• Must have own transport and valid driver's license.
• Sound knowledge of Health and Safety regulations.

Responsibilities

• Manage the strategic direction of the store to align with company objectives.
• Grow market share and achieve sales budgets.
• Ensure compliance with health and safety standards.
• Oversee manpower requirements and employee relations.

Skills

Leadership skills

Business acumen

Attention to detail

Strong administrative skills

Ability to work under pressure

Computer literacy

Education

Grade 12

Job description

Overview

Store Manager (External Applications Only - Mthatha Central)

Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.

Requirements

• Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
• Must have well developed business acumen
• Must be able to work under pressure
• Must be computer literate (Basic computer literacy)
• Must have strong leadership skills
• Must have strong administrative skills
• Own transport is preferable with valid driver’s licence
• Must have own cell phone
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
• Must have strong Human Resources Management skills
• Attention to detail

Key Performance Areas

Strategic Management

• Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives

Grow and Protect Market Share

• Grow transactions, sales and market share in store as defined in the budget
• Achieve sales budgets and growth objectives
• Manage and promote the customer loyalty programmes and 3rd party credit
• Develop action plans to protect the markets where competitors are entering the markets
• Ensure Store Business plans are implemented and updated when required

Customer Service

• Manage the implementation and monitoring of the Customer Service strategy in the store
• Ensure an effective Delivery Service is maintained within the store as per company policy
• Grow and maintain VIC and charge card client base
• Recommend Range improvements to suit the market

Asset Control

• Manage and control shrinkage within the Store as per policy
• Protect Assets (Cash, Stock and Fixed)
• Managing Debtors within the Store
• Analyze security requirements and recommend changes in the Store
• Ensure physical security measures in the store are implemented and maintained.

Business Trade Licenses (Countries)

• Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable

Human Resource Management

• Manage manpower requirements in line with the Company and Division strategy
• Ensure Succession Planning & Career pathing is in place within the store
• Ensure open communication / relations with the Store Employee Forum and staff
• Ensure training & Development is in place for the store
• Manage Employee Relations within the store

Maintaining Store Standards

• Conduct daily floor walks
• Ensure implementation of agreed Action Plans (PIP’s) where necessary
• Monitor adherence of Company standard compliance in the Store
• Ensure maintenance of housekeeping standards
• Ensure merchandising policies and standards are adhered to
• Ensure ready for business is implemented within the stores
• Ensure lighting, store and racking is maintained in good condition

Stock Management

• Ensure stock is ordered and received as per policy
• Ensure that damaged stock is cleared as per policy
• Implement Obsolete / deranged stock action plans as per policy
• Manage the slow moving stock as per policy
• Implement excess stock action plans as per policy

Store Safety (OHSA) Standards

• Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
• Ensure all required checklists are completed
• Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
• Investigate, report and manage OHSA Incidents

Expense Management

• Manage the Store to the Financial Model and benchmarks
• Maintenance of expenses in line with budget within the store

Insurance Claims Administration

• Report all incidents to the relevant insurer
• Liaison with relevant insurer on the claim particulars and validity of the claim
• Submission of documentation to the relevant insurer.

Management of CB Way

• Implement and maintain controls and disciplines as per the CB Way

Competencies

Leadership

• Is enthusiastic, knows how to inspire others, connects people
• Takes the lead
• Inspires others
• Takes responsibility
• Gives employees their own responsibilities
• Stimulates and uses input from others

Planning

• Shows appreciation for good performance
• Result-oriented
• Being focused on achieving objectives and results, persevering in the face of adversity
• Makes concrete agreements with others about the results to be delivered
• Remains focused on results when other things interfere
• Makes an effort to achieve objectives
• Has a clear goal in mind
• Looks for a solution when achieving the objective becomes threatened
• Finishes the job in time
• Systematically organising activities and setting time frames, setting priorities
• Ensures that the necessary means to perform the job are available on time
• Puts matters in an efficient order when planning
• Makes the plan understandable for everyone involved
• Makes, and maintains a realistic plan
• Sets priorities

Delegating

• Delegating work in an understandable, structured and verifiable manner
• When delegating, provides enough space and responsibility to be able to perform the task

Other Competencies

• Accuracy
• Client focus
• Personal development