Store Manager

Pedros Chicken; Wes-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading fast-food chain in South Africa is seeking an experienced restaurant manager to oversee operations and ensure high-quality service. Responsibilities include managing staff, maintaining customer satisfaction, and optimizing profitability. The ideal candidate will have a minimum of 3 years in fast-food service, excellent management skills, and be able to address customer complaints effectively. This role focuses on both staff development and operational excellence, offering a dynamic work environment.

Qualifications

• Minimum 3 years related experience in restaurant or fast-food service.
• Excellent organizational and management skills.
• Strong customer service and verbal communication skills.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and compliance with SOPs.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and meet sales targets.
• Manage staff including training and performance evaluation.

Skills

Restaurant and Fast-Food Service experience

GAAP experience

Management skills

Organizational skills

Customer service skills

Problem-solving skills

Job description

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills