Store Manager

Keystone Apparel Company (Pty) Ltd; Mthatha; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading outdoor retail company in Mthatha is seeking a Store Manager to lead a high performance team and ensure store sales goals are met. The ideal candidate will manage store operations, enhance customer service, and handle HR issues effectively. Strong leadership and a passion for retail are essential for success in this challenging role.

Responsibilities

• Lead staff in meeting sales goals and customer service targets.
• Create and lead a high performance team that drives sales.
• Manage the store to ensure all sales goals are met.
• Identify ways to drive sales generation effectively.
• Support customer service focus by creating a friendly environment.
• Ensure store presentation standards are maintained.
• Communicate market trend information to HQ.
• Handle HR and operational issues with HQ.
• Schedule staff effectively.
• Open and close the store effectively.
• Perform additional managerial duties as necessary.

Job description

Working here is challenging, rewarding and fun. Plus a lot of other things you'd associate with a company that’s all about the great outdoors. Our mission is clear : "To equip people to make a difference in their world. Are you passionate about retail? Do you have a flair for style? If this is you, then we invite you to grow with us and become part of a challenging environment".

NATURE AND SCOPE OF DUTIES

• The Store Manager leads the staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability.
• Create and lead a high performance team that drives sales. Provide strong leadership to the team to execute sales generation, operational and human resources functions in the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
• Manage the store and its employees to ensure all store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Communicate merchandise sell-through and market trend information to HQ.
• Handle store level human resources, operational and loss prevention issues with HQ.
• Ensure proper scheduling of staff.
• Open / and or close the store in an effective manner.
• Regular attendance and full time commitment are essential functions of the job.
• Perform additional managerial duties as necessary.