Store Admin Manager - Beacon Bay

Headhunters; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail management company is seeking a Store Admin Manager in East London to oversee all aspects of store administration, including inventory management, cash office operations, and ensuring excellent customer service. Ideal candidates will have relevant educational background and experience, along with proficiency in MS Office and retail management systems. This position is essential for maintaining store operations and driving performance improvements.

Qualifications

• Minimum of 1–2 years’ experience in store retail administration or management.
• Experience in stock management, cash office operations, and customer service.
• Proficient in MS Office applications.

Responsibilities

• Manage store inventory counts and rectify stock discrepancies.
• Ensure high standards of customer service.
• Oversee cash management and compliance with procedures.
• Assist in budget preparation and expense monitoring.
• Drive continuous improvement within store operations.

Skills

Financial Administration

Stock Management

Customer Service

MS Office proficiency

Human Resources

Education

Matric / Grade 12

Financial / Administration Diploma

Tools

SAP

Unisolv

SuccessFactors

Job description

Overview

Our client in the Retail Industry is currently looking to employ a Store Admin Manager, to be based in Beacon Bay.

Requirements

• Matric / Grade 12.
• Financial / Administration Diploma or equivalent 3-year qualification (advantageous).
• Minimum of 1–2 years’ experience in store retail administration or management.
• Experience across stock management, cash office, reporting, expense control, and customer service.
• Human Resources exposure will be an advantage.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with SAP / Unisolv / SuccessFactors is an advantage.

Responsibilities and expectations

Store Inventory

• Manage and report on all store inventory counts, including planning, investigation, and implementation.
• Investigate and rectify negative GP values, dormant stock, and stock discrepancies.
• Ensure physical stock matches SAP inventory ledger.
• Manage shrinkage, consumables, and goods in transit within store targets.

Customer Service

• Ensure above-expectation customer service at all times.
• Oversee customer request system and loyalty programme signups.
• Ensure accurate processing of loyalty points and prompt resolution of queries.

Cash Office and Cashiers

• Manage all store cash resources, takings, floats, and banking in compliance with procedures.
• Investigate tender discrepancies, returns, and auto receipts.
• Ensure transaction accuracy, completeness, and internal control compliance.
• Monitor cashier productivity, service levels, and overtime spend.
• Oversee daily reconciliation, run-end signoffs, and collections procedures.

Receiving and Capturing

• Oversee goods receiving, returns, and credits.
• Ensure accuracy and completeness of branch transactions.
• Maintain transaction integrity in compliance with internal controls.

Store Profitability

• Assist in preparing and maintaining the store budget.
• Control and monitor expense-related items within budget.
• Ensure monthly adjustment of stock to correct GL accounts.
• Report on expense-related items to store management.

Store Administration

• Disseminate and report information between store and departments to align goals.
• Support and facilitate audits.
• Assist the Store Manager with operational duties to optimise store efficiency.
• Drive continuous improvement initiatives within direct areas of responsibility.
• Ensure compliance with deadlines and policies.

Team Management

• Manage HR processes, submissions, and documentation.
• Oversee workforce management systems (e.g., KRONOS).
• Implement performance management and staff development plans.
• Mentor, train, and develop team members for growth.

General

• Maintain housekeeping and hygiene standards.
• Adhere to all policies, SOPs, and health and safety regulations.
• Ensure professional conduct, uniform, and personal appearance at all times.