Specialist : Travel Desk

Tracker Network; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel management company is seeking a Specialist: Travel Desk in Gauteng to coordinate, manage, and optimise organizational travel requirements. The candidate will handle bookings liaising with suppliers, ensure compliance with travel policies, and provide necessary documentation. Ideal applicants should possess significant experience in corporate travel coordination and a relevant diploma or degree. This role offers benefits including medical aid and a pension fund, ensuring a robust support structure for employees.

Benefits

Medical Aid

Pension Fund

Qualifications

• Experience in corporate travel coordination or a travel agency.
• Five years of managing high-volume travel.
• Proven track record in negotiating with suppliers.

Responsibilities

• Coordinate and confirm all travel bookings.
• Prepare accurate travel documentation.
• Ensure compliance with travel policies.
• Track travel expenditures and reconcile budgets.
• Conduct quarterly supplier performance reviews.

Skills

Travel coordination

Supplier negotiation

Cost analysis

Customer support

Education

Diploma or Certificate in Travel & Tourism

Bachelor's degree in Tourism Management

Job description

Listing reference : track_

• Listing status : OnlineApply by : 5 December

Job Overview

Tracker is seeking services of a Specialist : Travel Desk to support various departments across the organization. To coordinate, manage, and optimise all organisational travel requirements in a professional, cost-effective, and policy-aligned manner. The role is quired to ensure seamless end-to-end travel arrangement, strengthen supplier relationship, and to deliver accurate travel data that supports operational efficiency, financial prudence, compliance, and employee experience.

Responsibilities

• Coordinate and confirm all travel bookings, including flights, accommodation, car hire, and transfers.
• Maintain an updated travel calendar across business units.
• Prepare accurate documentation for each booking (itineraries, confirmations, travel packs).
• Provide pre-travel briefings and updates.
• Manage all booking amendments, cancellations, and urgent travel requests.
• Implement and enforce the organisation's Travel Policy.
• Verify that all travel requests align with approved classes, limits, and processes.
• Maintain documentation for travel risk assessments where required.
• Ensure compliance with visa, passport, and health requirements.
• Coordinate emergency support procedures for travellers.
• Maintain relationships with travel agencies, airlines, hotels, and car rental partners.
• Ensure SLA agreements are up to date and monitored.
• Conduct quarterly supplier performance reviews.
• Negotiate fares, upgrades, preferred rates, and travel discounts.
• Resolve supplier-related service issues promptly.
• Track all travel expenditure and reconcile against budget.
• Provide monthly cost analysis and identify saving opportunities.
• Flag variances and propose corrective measures.
• Ensure booking decisions prioritise cost-efficiency without compromising traveller safety.
• Lead cost-saving initiatives (e.g., preferred suppliers, travel bundling, strategic routing).
• Provide professional, personalised support to all travellers.
• Resolve travel issues quickly (missed flights, delays, booking errors).
• Engage regularly with frequent travellers and executives to understand needs.
• Communicate travel updates, disruptions, and changes promptly.
• Gather feedback and drive continuous service improvements.

Qualifications

• Essential: Diploma or Certificate in Travel & Tourism, Business Administration, or related field.
• Desirable: Bachelor's degree in Tourism Management, Business, Supply Chain, or similar.
• Essential: 5 years' experience in corporate travel coordination, travel desk operations, or a travel agency environment.
• Essential: Experience managing high-volume regional and international travel.
• Essential: Proven experience negotiating with travel suppliers and managing SLAs.

Benefits

• Medical Aid
• Pension Fund