SPA Reception & Guest Relations Officer

MF Spa & Beauty Placements; Ladysmith; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hospitality company in Ladysmith, South Africa, seeks a Spa Guest Relations Officer (live-in) to enhance guest experience. This role requires a passion for guest care and experience in luxury spa environments, alongside excellent communication skills in English. Responsibilities include managing bookings, coordinating schedules, and providing operational oversight. Competitive salary of R9,000 per month and additional benefits provided upon probation completion. Ideal candidates will appear polished and have exceptional guest relations skills.

Benefits

Shared accommodation with amenities

R1,200 Meal Allowance

Medical Aid benefit allowance

Qualifications

• Must have SPA reception experience in luxury environments.
• Excellent command of English (speak & write) is essential.
• Highly presentable and polished appearance is required.

Responsibilities

• Ensure exceptional guest experience and front-of-house excellence.
• Coordinate spa scheduling and manage operational tasks.
• Represent the brand with professionalism and charisma.

Skills

Guest care passion

Self-motivation

Attention to detail

Team player

Education

Matric (Grade 12) / Senior National Certificate

Tools

SPA Bookings system

Job description

Overview

SPA GUEST RELATIONS OFFICER (live-in)

5* LUXURY LODGE - Ladysmith (KZN) - South Africa

STARTING DATE: ASAP / February 2026

REPORTS to: Spa Manager

Operating Hours

• Monday - Sunday (Shifts apply)
• 09:00am - 18:00pm (may be adjusted based on occupancy / seasonal demands)
• Leave cycle - 21 days ON / 7 days OFF

Salary & Company Benefits

• R9,000 Basic Salary per month (Based on desired experience & skill level)
• Shared accommodation with all amenities (house share)
• R1,200 Meal Allowance from canteen
• Staff transport from staff accommodation to lodge
• Medical Aid benefit allowance (company contribution)
• All additional benefits apply upon successfully completing probation period.

Minimum Requirements

1. Matric (Grade 12) / Senior National Certificate
2. SPA Reception experience of a luxury Hotel or Day Spa property - essential (Day Spa, Hotel Spa, Cruise Ship Spa or Lodge)
3. Excellent command of English (speak & write)
4. SPA Bookings system confident - you must be computer literate and able to navigate booking systems
5. Highly presentable and beautifully groomed - polished and professional in appearance
6. Confidence in speaking with guests from all nationalities - including UHNW and VIP / Celebrities

Experience

1. Guest Relations employment experience in Luxury Day Spa / Resort or Hotel
2. High-end, luxury hospitality experience (front-facing department)
3. Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
4. Exceptional guest/patient relations
5. Prior experience as a spa therapist is advantageous
6. Prior experience working with UHNW clients

KPI

• Guest Experience & Front-of-House Excellence
• Spa Coordination & Scheduling
• Operational Oversight
• Sales, Stock & Administration
• Team Dynamics
• Representing the brand

Skills & Abilities

• A natural host/ess with an authentic passion for guest care.
• Self-motivated, dependable, and solution oriented.
• Calm and composed under pressure, with strong attention to detail.
• A positive team player who thrives in a collaborative, guest-focused environment.