Social Media & Content Creator

Pepperclub Hotel; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hotel in Cape Town is seeking a Social Media & Content Creator to produce high-quality visual content. The ideal candidate should have 2–4 years of relevant experience and a strong portfolio. Responsibilities include planning and executing shoots, editing content for various social platforms, and managing community engagement. This role requires proficiency in Canva, attention to detail, and strong communication skills, all within a fast-paced environment that values excellence and accountability.

Qualifications

• 2–4 years social media or content creation experience.
• Portfolio of photo, video, and social content required.
• Basic SEO knowledge and keyword awareness advantageous.

Responsibilities

• Plan and execute in-house photo and video shoots.
• Edit photo and video content for social platforms.
• Manage comments, DMs, mentions, and social enquiries.

Skills

Canva skills

Video editing tools (CapCut, InShot)

Strong writing skills

Job description

Job Description

Social Media & Content Creator
Pepperclub Hotel, Cape Town

Reports to: Marketing Coordinator

Pepperclub Hotel is recruiting a hands-on Social Media & Content Creator to produce high-quality visual content that reflects our brand and guest experience. This role is ideal for a creative who can plan shoots, capture content, edit, and publish consistently while maintaining professional standards.

Key Responsibilities

Content Production & Shoots

• Plan and execute in-house photo and video shoots
• Capture content across rooms, spa, F&B, events, and guest experiences
• Direct staff during shoots professionally and efficiently

Editing & Publishing

• Edit photo and video content for social platforms (Reels, Stories, Posts)
• Publish content across Instagram, Facebook, and TikTok
• Maintain an organised content library and caption bank

Community Engagement & Guest Interaction

• Manage comments, DMs, mentions, and social enquiries
• Respond professionally and escalate guest concerns appropriately
• Route booking-related enquiries to the Reservations team

Reporting & Performance

• Track engagement, reach, and content performance
• Provide regular insights to the Marketing Coordinator

Living the RAISE Values

• Take responsibility for content quality and posting consistency
• Act with integrity in all guest-facing communication
• Deliver service-focused responses aligned to brand standards
• Strive for excellence in visual quality and storytelling

Requirements

• 2–4 years social media or content creation experience
• Portfolio of photo, video, and social content required
• Strong Canva skills (required)
• Video editing tools such as CapCut or InShot advantageous
• Confident shooting on smartphone (camera skills advantageous)
• Strong writing skills and attention to detail
• Basic SEO knowledge and keyword awareness advantageous

Personal Attributes

• Creative but structured and reliable
• Strong visual eye and storytelling ability
• Consistent, disciplined, and deadline-driven
• Professional, brand-aware, and guest-focused

Company Description

Pepperclub Hotel is a luxury 5-star hotel located in the heart of Cape Town. Known for its contemporary style, personalised service, and attention to detail, the hotel offers premium accommodation, dining, spa, and conferencing experiences to both local and international guests.

Pepperclub operates in a fast-paced, standards-driven environment where professionalism, structure, and accountability matter. The business values people who take ownership of their work, communicate clearly, and consistently deliver quality, whether guest-facing or behind the scenes.

The hotel’s culture is grounded in responsibility, accountability, integrity, service, and excellence, with a strong focus on operational readiness, collaboration, and continuous improvement.