Servicing Specialist | Kloof

The Recruitment Council; Kloof; On-site; USD 1 000 - 4 000; Full time

Job summary

An established industry player is seeking a dedicated Servicing Specialist with a strong passion for service excellence. In this dynamic role, you will be responsible for processing service requests, managing the servicing process from submission to finalization, and ensuring quality checks are met. Your exceptional communication skills and ability to handle escalated queries will be essential in building and maintaining strong relationships with advisers. If you thrive in a fast-paced environment and have a can-do attitude, this opportunity is perfect for you to make a significant impact in the financial services sector.

Qualifications

• 3+ years experience in financial services is required.
• Industry-related qualifications are a plus.

Responsibilities

• Process service requests and manage the servicing process.
• Handle escalated queries and quality checks.

Skills

Service Excellence

Communication Skills

Problem-Solving

Critical Thinking

Collaboration

Deadline Orientation

Operational Effectiveness

Education

Industry-related qualifications

Tools

Microsoft Office 365

Job description

Are you a dynamic professional with a passion for service excellence? A leading financial services company is on the lookout for a talented Servicing Specialist to join their team!

Responsibilities:

1. Processing of service requests and follow-ups.
2. Management of servicing process from submission to finalization.
3. Quality checking.
4. Handling of escalated queries.

Experience and Qualifications:

1. Minimum 3+ years experience in the financial services industry, preferably with either an independent FSP.
2. Industry-related qualifications are an advantage.
3. Software – Microsoft Office 365.
4. Exceptional people skills, collaborator.
5. Effective, clear communicator – strong verbal and written skills.
6. Deadline-oriented – meeting of SLA’s.
7. Dynamic personality and “can-do” attitude.
8. Operationally effective and organized with a strong proficiency with the client and product provider processes and systems.
9. Ability to work quickly and accurate execution of tasks.
10. Strong critical-thinking and problem-solving abilities.

Competencies:

1. Handling of adviser queries.
2. Keeping the CRM accurate and up to date.
3. Building and maintaining adviser relationships from a service perspective.
4. Tracking, monitoring and reporting on the above tasks to both advisers and the client’s staff.
5. Monitor and provide ongoing feedback on how your area of responsibility can be refined and improved.
6. Role requirements may change subject to the business evolution and requirements; support in any other areas that the business may require from time to time.