Service Support Lead

NSC Global; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading service support organization is looking for a Service Support Lead to oversee administrative purchasing and data management. This remote position requires strong analytical skills and advanced Excel proficiency. Responsibilities include managing complex purchasing processes, liaising with vendors, and maintaining detailed service-related data. Candidates should demonstrate experience in a corporate environment and possess excellent attention to detail. Strong communication skills and the ability to work independently are essential for success in this role.

Qualifications

• Proven experience in administrative purchasing or operations role within a commercial or corporate environment.
• Ability to manage multiple priorities in a dynamic environment.
• Experience with vendor management and purchasing systems.

Responsibilities

• Manage complex administrative and purchasing processes related to customer support services.
• Liaise with vendors to obtain quotes and ensure financial accuracy.
• Maintain and analyse service-related data to identify improvement opportunities.

Skills

Organised and detail-oriented

Strong analytical capabilities

Advanced Excel skills

Strong interpersonal and communication skills

Tools

MAC

Active Directory

Service Support

Job description

Overview

Location: Remote (South Africa) / Cape Town
Department: Service Support
E mployment Type: Full-time

About the Role

The Service Support department plays a crucial role in ensuring the successful delivery of NSCs customer services. We design and manage the support infrastructure that underpins each customer contract coordinating with internal stakeholders to ensure all systems processes and data are aligned for seamless service execution.

We are seeking a Service Support Lead responsible for administrative purchasing and data management activities. This position requires an organised and detail-oriented professional with strong analytical capabilities.

Responsibilities

• Manage complex administrative and purchasing processes related to customer support services.
• Liaise with vendors to obtain quotes raise and receive purchase orders and ensure financial accuracy.
• Maintain and analyse service-related data to identify gaps inconsistencies and improvement opportunities.
• Produce and maintain detailed Excel reports to support internal and client-facing operations.
• Collaborate closely with internal departments including Sales Service Desk Finance Client Services and Logistics to ensure service readiness and operational efficiency.

Qualifications

• Proven experience in a dynamic administrative purchasing or operations role within a commercial or corporate environment.
• Strong commercial acumen with the ability to understand budget constraints assess cost-effectiveness and make sound margin-conscious decisions.
• Advanced Excel skills (data management reporting formulas).
• Excellent attention to detail and ability to manage multiple priorities in a dynamic environment
• Strong interpersonal and communication skills with a proactive solution-oriented mindset.
• Comfortable working both independently and collaboratively in a remote setup.
• Experience with vendor management and purchasing systems.
• Familiarity with business process improvement or data analysis
• Previous experience within a similar service-driven organisation.

Desirable Skills

• Experience with vendor management and purchasing systems.
• Familiarity with business process improvement or data analysis
• Previous experience within a similar service-driven organisation.

Key Skills
MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications

Vacancy: 1