Service Supervisor Field Service Global Grade 10

Barloworld Equipment (Pty) Ltd; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading equipment provider in South Africa is seeking a skilled Mechanic to manage cost centre operations, ensuring financial targets and quality standards are met. The ideal candidate will have over 6 years of experience, including field service mechanics and troubleshooting on earthmoving equipment. Strong communication and technical skills are essential for supervising teams and reporting outcomes. This role requires a Trade Test qualification and good knowledge of Caterpillar products.

Qualifications

• Minimum of 6 years’ experience as a Mechanic General, post apprenticeship or learnership.
• Minimum of 4 years of field service mechanic experience with troubleshooting exposure.
• Sound financial understanding and computer literate.

Responsibilities

• Achieve cost centre financial targets and performance indicators.
• Manage field service vehicles in area of responsibility.
• Ensure service work complies with quality standards.

Skills

Troubleshooting skills

Interpersonal communication skills

Technical report writing

Business writing knowledge

Education

Grade 12

Trade Test qualification in relevant trade

Tools

Caterpillar machinery knowledge

Job description

Key Outputs

• Achievement of cost centre financial targets and key performance Indicators
• Resolve internal customer queries
• Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
• Ensure outputs of service audits are achieved
• Apply Barloworld Equipment leadership philosophy
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
• Competency development of team – one our training
• On the job supervision – safety of team
• Reporting of team key performance Indicators and prospects
• Take ownership and manage all 2.6.1 appointment responsibilities.
• Management of field service vehicles in area of responsibilities.
• Ensure CC/SOR compliance.

Qualification, Experience and Competencies

• Grade12
• Minimum of 6 years’ experience as Mechanic General, Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic) post apprenticeship or learn ship experience.
• Minimum of 4 years of field service mechanic experience with substantial troubleshooting exposure.
• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.
• Well-imbedded machine specific technical knowledge and skills.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Basic business and financial understanding.
• Computer literate and good business writing knowledge.
• Good experiences on Caterpillar machine and product knowledge.