Service Controller (Major Accounts) – Johannesburg

A triple A Recruitment; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency is looking for a service administrator in Johannesburg to manage service control tasks. The ideal candidate should have Grade 12 and at least 1 year of service admin or call centre experience. Responsibilities include coordinating services, ensuring customer satisfaction, and maintaining schedules. Proficient computer skills are essential.

Qualifications

• 1 year of service admin or call centre experience

Responsibilities

• Maintain accurate service schedules in ADP
• Schedule services using Service App & Webfleet
• Dispatch and monitor technician productivity
• Follow up with customers and technicians post-service
• Obtain approvals for additional work and reschedule if needed
• Update CRM and hour meter readings
• Coordinate with parts department and issue weekly service schedules
• Generate overdue service and telematics reports
• Adhere to company processes and assist with debtors’ queries
• Support performance reviews and compliance with company policies

Skills

Computer skills (email, Excel, Word, PowerPoint)

Deadline-driven

Works well under pressure

Education

Grade 12

Job description

Job Description

Join a high-performing service control centre focused on managing breakdowns and scheduling services within company KPIs. Ensure professional customer handling, timely technician dispatch, and complete customer satisfaction follow-ups. Oversee the servicing of contract, STH, and PMA machines as per manufacturer guidelines and ensure all jobs are 100% completed. Identify additional repair needs and support contract/regional managers and parts coordinators in obtaining valid orders.

Minimum Requirements

• Grade 12
• 1 year of service admin or call centre experience
• Computer skills (email, Excel, Word, PowerPoint)
• Deadline-driven and works well under pressure

Responsibilities

• Maintain accurate service schedules in ADP
• Schedule services using Service App & Webfleet
• Dispatch and monitor technician productivity
• Follow up with customers and technicians post-service
• Obtain approvals for additional work and reschedule if needed
• Update CRM and hour meter readings
• Coordinate with parts department and issue weekly service schedules
• Generate overdue service and telematics reports
• Adhere to company processes and assist with debtors’ queries
• Support performance reviews and compliance with company policies

To apply, please submit your CV, as well as your latest payslip, to [e-mail]

Posted 2025-04-25

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