Service Advisor

Clicks Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in South Africa is seeking a dedicated candidate to ensure service excellence at the point of sale. The role includes managing operational activities, stock control, and staff training to promote outstanding customer service. Essential qualifications include Grade 12 and relevant retail/business management education. Candidates should possess strong managerial and communication skills, be target-driven, and demonstrate a commitment to operational excellence. This is an EE position.

Qualifications

• Understanding and application of financial management principles.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Knowledge of stock, cost, risk and compliance management procedures.
• Knowledge of customer service excellence.
• Knowledge of labour legislation and IR practices.
• Knowledge of competency-based interviewing.

Responsibilities

• Direct and control all operational activities at the point of sale efficiently.
• Manage stock and cash to minimize shrinkage.
• Ensure training and motivation of shop assistants and cashiers.
• Resolve customer queries promptly.
• Drive promotion of the Clicks clubcard.
• Manage stock security and compliance at the point of sale.

Skills

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail/Business Management qualification (External applicants)

Job description

Job Description

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills

• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential:

• Leading and Supervising
• Relating and Networking
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Education

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level

EE position: Yes