Service Advisor

AB Volvo; White River; On-site; ZAR 150,000 - 200,000; Full time

Job summary

A leading vehicle manufacturer in White River is looking for a workshop administrator to manage sales performance and ensure customer satisfaction. The ideal candidate has a Matric / N4 qualification, at least 2 years of administration experience in a workshop, and strong planning and organizational skills. This role focuses on invoicing, job card management, and liaison with customers. Join a team committed to sustainable transport solutions and growth.

Qualifications

• 2 years minimum strong administration in a workshop environment.
• Good verbal and written communication skills.
• Ability to work under pressure.

Responsibilities

• Ensure effective sales performance for the allocated area.
• Handle customer complaints and satisfaction.
• Plan workshop utilization capacity.

Skills

Planning & organization

Product knowledge

Communication skills

Attention to detail

Time management

Education

Matric / N4

Administration Diploma

Job description

What you will do

Purpose of the role is to ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.

Reporting: This role reports to the Branch Manager.

Job Objectives:

• Customer satisfaction and complain handling.
• Planning the workshop utilisation capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• To open and process job cards for repairs, maintenance and service.
• To Transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and Volvo.
• To assist Technicians with VST’s & RST’s. To assist with the Workshop administration duties.
• To check and maintain maintenance parts store. To assist with Health & Safety requirements of the branch. To conduct regular checks on Company vehicles as per the company policy.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience

• Matric / N4.
• Administration Diploma (an advantage).
• 2 year minimum strong administration in a workshop environment.
• Planning & organization.
• Product knowledge.
• Technical knowledge.
• Good verbal and written communication skills.
• Ability to plan and organise.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good Time management.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 22 September 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.