Service Advisor

Durpro Workforce Solutions; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service firm in the renewable energy sector is seeking a Service Advisor in Durban to coordinate service requests and assist customers. The ideal candidate has a background in customer service or admin, strong communication skills, and a basic understanding of alternative energy solutions. Responsibilities include scheduling technicians, logging service calls, and maintaining high customer service standards. This role offers the opportunity to contribute to the fast-growing renewable energy field.

Qualifications

• Previous experience in a service advisor, customer service, or admin role.
• Strong communication and organisational skills.
• Basic technical understanding, especially in solar or alternative energy.

Responsibilities

• Serve as the first point of contact for service-related customer enquiries.
• Log service calls and prepare job cards.
• Schedule technicians for installations and maintenance work.
• Provide customers with regular service updates.

Skills

Communication skills

Organisational skills

Multitasking ability

Tools

MS Office

Service management systems

Job description

Job Title: Service Advisor

Purpose of the Role:
The Service Advisor will be responsible for coordinating service requests, assisting customers, and ensuring the efficient scheduling and completion of service, maintenance, and support related to alternative energy solutions.

Key Responsibilities:

• Serve as the first point of contact for service-related customer enquiries

• Log service calls and prepare job cards

• Schedule technicians for installations, maintenance, and repair work

• Liaise with customers, technicians, and internal departments

• Provide customers with regular updates on service progress and timelines

• Ensure all service documentation is accurately completed and filed

• Assist with basic invoicing and service-related follow-ups

• Maintain high levels of customer service and professionalism

Requirements:

• Previous experience in a service advisor, customer service, or admin role

• Strong communication and organisational skills

• Basic technical understanding (solar / alternative energy experience advantageous)

• Proficient in MS Office and service management systems

• Ability to multitask and work under pressure