Senior Technology Relationship & Growth Lead

Vodafone Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading telecommunications company in South Africa is seeking a Technology Business Relationship Manager to manage stakeholder relationships and oversee business cases. The ideal candidate should have a degree or equivalent experience, and strong service management skills. This role involves acting as the sole point of contact for internal customers, ensuring service quality, and managing escalated customer issues. You will need to have proactive communication skills and strategic thinking to align with business growth opportunities.

Benefits

Equal Opportunities employer

Diversity and inclusion focus

Qualifications

• Flexibility to operate in a changing environment.
• Experience in service management and account management.
• Understanding of ITIL (foundation level) – proficient.
• Ability to build strong business relationships.

Responsibilities

• Manage strategic key stakeholder relationships as SPOC for customer issues.
• Oversee business case preparation and sign off.
• Monitor service quality and escalation management.

Skills

Service Management experience

Sales management

Strong written and verbal communication skills

Proactive approach

Stakeholder management

Education

Educated to degree level or equivalent

Tools

ITIL knowledge

Job description

A leading telecommunications company in South Africa is seeking a Technology Business Relationship Manager to manage stakeholder relationships and oversee business cases. The ideal candidate should have a degree or equivalent experience, and strong service management skills. This role involves acting as the sole point of contact for internal customers, ensuring service quality, and managing escalated customer issues. You will need to have proactive communication skills and strategic thinking to align with business growth opportunities.