Senior Sales Support Assistant

The Emirates Group; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global airline company seeks a customer service professional to communicate product information, deliver high-level service, and provide reports. Ideal candidates should possess a Grade 12 or equivalent, along with 3+ years in Customer Service/Relations, preferably in an airline or travel agency. Knowledge of fares, ticketing, and CRS systems is essential. This role is located in Johannesburg, South Africa, and requires the ability to live and work in the country.

Qualifications

• 3+ years of Customer Service/Customer Relations experience.
• Preferable work experience in an Airline or Travel Agency.

Responsibilities

• Communicate product information and provide high-level customer service.
• Visit clients and jointly provide information on new products.
• Ensure queries are addressed and give timely feedback.
• Establish direct contact with key personnel.
• Execute agreed marketing and sales strategies.
• Provide timely reports and analysis to support department business plans.
• Perform relevant administrative duties.

Skills

Basic fares and ticketing qualification from a recognised institute or airline

Knowledge of fare construction and ticketing

Knowledge of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre

Knowledge of MS Office packages

Knowledge of world geography

Education

Grade 12 or equivalent

Job description

Job Purpose

To communicate product information, provide a high level of customer service to the travel trade and airline customers, and to provide relevant reports, thereby contributing to the team's delivery of set targets and annual business objectives.

Must be able to live and work in South Africa.

• Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.
• Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.
• Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
• Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organising trade events.
• Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.
• Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings.
• Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates. Organize the required training and system accesses.
• Provide timely reports and analysis as required, to support the department business plan.
• Perform relevant administrative duties to support the team.

Qualification

• Grade 12 or equivalent

Experience

• Customer Service/Customer Relations 3+ years
• Preferable work experience in an Airline or Travel Agency

Knowledge/Skills

• Basic fares and ticketing qualification from a recognised institute or airline.
• Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre.
• Knowledge of MS Office packages.
• Knowledge of world geography.

Must be able to live and work in South Africa.

Salary & benefits

Market related

Market related