Senior Retail Growth & Customer Experience Leader

Eskom Communications; Johannesburg; On-site; ZAR 1 200 000 - 1 500 000; Full time

Job summary

A leading energy provider in Johannesburg is seeking an experienced Senior Manager Retail to oversee delivery services and lead product development efforts. The ideal candidate will have at least a B Degree or B Tech in relevant fields and 10 years of experience in customer service. This role emphasizes formulating effective retail strategies and managing stakeholder communications to strengthen customer relations. Competitive compensation is offered in a dynamic work environment.

Qualifications

• At least 10 years of experience in customer service environments.
• Strong skills in formulating retail strategies.
• Excellent stakeholder communication abilities.

Responsibilities

• Oversee delivery services for retail operations.
• Drive product development initiatives.
• Enhance customer relations between the company and clients.

Education

B Degree or B Tech in Marketing, Commerce, Sciences, or Engineering

Job description

A leading energy provider located in Johannesburg is looking for a Senior Manager Retail to oversee delivery services and drive product development.

The ideal candidate should possess a B Degree or B Tech in Marketing, Commerce, Sciences, or Engineering, along with at least 10 years of experience in customer service environments.

This role emphasizes formulating retail strategies and managing stakeholder communications to enhance customer relations, providing a vital link between the company and its clients.