Senior Reservations Consultant (Durbanville)

Wild Dreams Hospitality; Durbanville; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A travel and lodge management company in Durbanville is seeking a professional with a tour operating background to manage complex travel logistics and ensure excellent client service. The ideal candidate will have experience with reservations systems and a detailed understanding of travel logistics, especially for remote African destinations. This position requires excellent communication skills and a detail-oriented approach to administration.

Qualifications

• A background in tour operations to manage travel logistics.
• Experience with reservations and property management systems.
• Excellent client service and communication skills are essential.

Responsibilities

• Respond to reservation-related inquiries promptly.
• Maintain organized records of reservations and guest history.
• Provide accurate travel logistics guidance for remote areas.
• Ensure timely receipt of deposits for bookings.

Skills

Tour Operating background

Experience in reservations and PMS systems

Understanding of rate structures

Excellent communication skills

Detail-oriented skills

Knowledge of travel logistics

Team player

Understanding of Namibia and Mozambique

Job description

Their lodges are handpicked for their uniqueness, remote beauty, and commitment to protecting Africas wild places.

Qualifications

• A Tour Operating background, to handle complex travel logistics and understand remote lodge operations.
• Experience in reservations and PMS systems
• Strong grasp of rate structures (rack, STO) and booking platforms
• Excellent communication and client service skills
• Detail-oriented with solid admin and payment tracking abilities
• Knowledge of travel logistics, especially for remote African destinations
• Team player who collaborates across departments
• Some understanding of Namibia and Mozambique

Responsibilities

• Respond promptly to all reservation-related emails and calls.
• Maintain organized reservation records and guest history files.
• Understand room types, activities, facilities, and competitor offerings.
• Provide accurate travel logistics guidance for remote destinations.
• Quote and confirm bookings with correct rates and charges.
• Ensure deposits are received within 14 days of booking.
• Monitor and follow up on outstanding payments.
• Flag payment issues to the Reservations Manager.
• Maintain a professional, positive attitude with clients.
• Liaise with operations for client needs and logistics.
• Pass sales leads to the Sales team.
• Flag special requests or potential issues to the Reception Manager.
• Support special projects as needed by Reservations, Sales, or Marketing teams.

Weekdays 08:00–17:00