Senior Ops Processing Admin - Centralized Servicing

nedbank; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial institution in Johannesburg is seeking an experienced professional to provide value-added services to internal and external clients. This role requires 5 years of experience in financial, risk, and process management. Responsibilities include managing stakeholder relationships, preventing financial risks, and ensuring service level agreements are met. The ideal candidate will hold a Bachelor's degree in Accounting and have knowledge of SAP and Ariba.

Qualifications

• 5 years experience working in financial, risk and process management environments.
• Strong understanding of administrative procedures and banking processes.

Responsibilities

• Deliver service to stakeholders and understand their needs.
• Minimise financial risk and ensure transaction accuracy.
• Prevent fraud and losses by adhering to policies.

Skills

Customer service

Risk management

Data analysis

Attention to detail

Education

Bachelor of Commerce: Accounting

Matric / Grade 12 / National Senior Certificate

Tools

SAP

Ariba

Job description

Details

Location:

Johannesburg, ZA

Date: 29 Jul 2025

Reference: 141203

Closing date: 6 August 2025

Job Family

Administration, Operations and Facilities

Operations

Manage Self: Technical

Job Purpose

To provide value added services and support to Nedbank internal and external clients within the agreed turnaround times in terms of the laid down procedures and processes to effectively manage risk within the bank.

Job Responsibilities

• Deliver service to stakeholders and understanding their needs and requirements.
• Minimise financial risk by ensuring accuracy of transactions captured on the banks systems.
• Prevent fraud and losses by adhering to mandates, approval procedures and policies.
• Minimise reputational risk through timeous actioning of Purchase orders on various statuses.
• Prevent financial loss by ensuring Purchase orders are captured correctly.
• Meet stakeholders’ expectations by ensuring agreed Service Level Agreements (SLAs) area adhered to.
• Provide customer satisfaction and feedback by investigating and resolving outstanding queries/complaints within the agreed time frames.
• Build and maintain stakeholder relationships by meeting SLAs, providing feedback and taking corrective action where appropriate.
• Highlight risk by reporting exceptions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.

Preferred Qualification

• Bachelor of Commerce: Accounting , Matric / Grade 12 / National Senior Certificate
• SAP & Ariba

Minimum Experience Level

• 5 years experience working in financial, risk and process management environments.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• Building Customer Loyalty
• Earning Trust
• Decision Making
• Initiating Action
• Stress Tolerance
• Work Standards
• Managing Work

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Please contact the Nedbank Recruiting Team at [phone]

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]