Senior Noc Engineer

Ikeja Wireless; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A telecommunications company is seeking a Senior NOC Engineer to monitor network performance and assist with escalations in Gauteng, South Africa. Ideal candidates should have 3-4 years of experience in a NOC role, a solid understanding of IP networking, and a relevant network qualification. This role involves working closely with field teams and internal groups to ensure network standards are met and improved. Join us to help bridge the digital divide and make a meaningful impact in underserved communities.

Benefits

Health insurance

Provident fund

Access to wellness platform

Qualifications

• 3-4 years in a NOC role required.
• Proficient in network topology and escalation management.
• In-depth knowledge of networking practices at the CCNP level.

Responsibilities

• Monitor field teams for escalations and assistance requests.
• Alert the Internal NOC group of offline sites.
• Provide assistance on Apex for complex issues raised by customers.

Skills

Experience with Ubiquiti or Cambium

Good understanding of IP networking

Knowledge of dynamic routing protocols

Proficiency in network management

Education

Network qualification

Job description

We are looking for a Senior NOC Engineer to join our team and take on a vital role in one of the core functions of ikeja's business.

You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space.

At ikeja, we believe in providing more than just a quality wireless internet solution – we're dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.

Key Responsibilities

Field Teams Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues and bespoke requests.

PRTG Monitoring

Frequent monitoring of PRTG during shifts to identify offline sites / sectors.

Alert the Internal NOC group of any offline sites / sectors at the start and end of shifts.

Utilize PRTG to identify frequent sector issues and add problematic customers for connection tracking (PING, TRAFFIC, UPTIME).

Update PRTG with missing or incorrect sector details.

Escalations

Escalate down, flapping, or restoring sites to the Internal NOC and Tower Down group, unless instructed otherwise or unsure of the outage reason.

Assist Area Managers by addressing specific client issues, even if not through APEX, based on direct contact with the client.

APEX Support Provide assistance on Apex with complex issues escalated from Senior engineers related to network quality, VPN, Vo IP, or cloud-related faults raised by customers.

Nodes

Alert on nodes experiencing low capacity or high client saturation.

Migrate clients to sectors with available capacity and collaborate with mast engineers to plan and implement new sectors.

Proactively monitor and plan node capacities, ensuring sufficient capacity with the mast teams.

Experience

3-4 years in a NOC role and a 1 network qualification.

Experience with Ubiquiti, Cambium or related wireless vendors.

Good understanding on IP networking, basic dynamic routing protocols and ISP design Networks.

Basic understanding of Pt MP wireless technologies, 5ghz and 2ghz applications.

Network Topology

Thorough understanding of the entire network topology, including access and core networks.

Awareness of the impact of failures across link capacity, upstream and downstream nodes.

Escalation Management

Ability to handle escalations in the absence of the NOC Manager.

Proficiency in managing infrastructure team escalations and responses.

Node Failures

Quick detection of node failures and ability to provide a detailed explanation of the impact and cause.

Network Proficiency

In-depth knowledge of standard network practices at the CCNP level of networking.

A successful Senior Network Engineer should possess these skills and competencies to effectively manage and optimize the network infrastructure at a Tier 4 level.

Why Join Us?

At ikeja, we're more than just a company - we're on a mission to bridge the digital divide and unlock the potential of underserved communities.

We're looking for passionate individuals who share our vision and are eager to help us achieve it.

If this sounds like the opportunity you've been waiting for, apply now to join our team and make a meaningful impact

The opportunity to grow both in your personal and professional capacity.

Health insurance and provident fund.

Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply

To apply for this role, please submit a resume outlining your experience and qualifications.

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.

#J Ljbffr