Senior Microsoft Support Engineer — Remote (EST)

Optimal Growth Technologies; Remote; ZAR 1 282 000 - 1 924 000; Full time

Job summary

A leading tech company is looking for a Senior Technical Support Specialist to provide advanced technical support in Microsoft-based environments. This fully remote position requires 9+ years of experience, excellent troubleshooting skills, and the ability to support distributed teams. The ideal candidate will diagnose complex issues, manage incident resolutions, and ensure high levels of customer service while working independently across multiple time zones.

Qualifications

• 9+ years experience in a Senior Technical Support or IT Support role.
• Strong hands-on experience with Microsoft technologies and support for remote users.
• Ability to work independently in a fully remote environment.

Responsibilities

• Provide Tier 2 and Tier 3 technical support for Microsoft environments.
• Diagnose, troubleshoot, and resolve complex hardware, software, and system issues.
• Support Windows OS, Microsoft 365, Azure, and Active Directory.

Skills

Senior Technical Support

Microsoft technologies

Troubleshooting

Problem-solving

Networking fundamentals

Excellent communication

Education

Microsoft certifications

Relevant IT qualification

Job description

A leading tech company is looking for a Senior Technical Support Specialist to provide advanced technical support in Microsoft-based environments. This fully remote position requires 9+ years of experience, excellent troubleshooting skills, and the ability to support distributed teams. The ideal candidate will diagnose complex issues, manage incident resolutions, and ensure high levels of customer service while working independently across multiple time zones.