Senior Manager Retail

Eskom Communications; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading energy provider in Johannesburg is seeking a Senior Manager Retail to lead delivery services for customers. This role involves formulating retail strategies, managing energy and network services, and driving product development. Candidates should have a B Degree or B Tech in Marketing/Commerce/Sciences/Engineering with at least 10 years of experience in customer service environments. This position offers an opportunity to build customer relations and manage stakeholder communications effectively.

Qualifications

• 10+ years extensive experience in a customer service environment.
• Understanding of customer service theory.

Responsibilities

• Formulate and develop a retail strategy.
• Manage energy and network services.
• Drive development and marketing of products.
• Lead customer acquisition process.
• Implement a revenue management process.
• Build and maintain customer relations.
• Lead stakeholder relationship management.

Skills

Integrity

Honesty

Trustworthiness

Professionalism

Team Leader

Results and delivery focused

Build effective relationships

Coaching

Mentoring

Developing

Understanding process management

Sound interpersonal relations

Well-developed communication

Credibility and ability to build commitment for customer satisfaction

Accreditation in customer service leadership

General management

Education

B Degree in Marketing / Commerce / Sciences / Engineering at a NQF7 level

B Tech in Marketing / Commerce / Sciences / Engineering at a NQF7 level

Job description

Job title: Senior Manager Retail

Job Location: Gauteng, Johannesburg Deadline: December 10

Job by industries

Introduction

Position / Task Grade: EEE.

Department: GP-Retail.

Business Unit: Gauteng Cluster.

Area of specialization: Reporting to the General Manager Operations, the Senior Manager Retail will lead the delivery services for predefined customers, through the provision of value‑adding customised products, services to segmented customers and standardised products and services to regulated subsidised customers.

Job description

Skills and Competencies Required

• Integrity
• Honesty
• Trustworthiness
• Professionalism
• Team Leader
• Results and delivery focused
• Build effective relationships
• Coaching
• Mentoring
• Developing
• Eskom business and business processes
• Understanding process management
• Ability to work effectively with all levels in the customer service business
• Sound interpersonal relations
• Well‑developed communication
• Credibility and ability to build commitment for customer satisfaction
• Accreditation in terms of the customer service leadership programme
• General management

Key Responsibilities

• Formulate and develop a retail strategy.
• Manage energy and network services.
• Drive the development and marketing of products and services in the cluster.
• Lead the customer acquisition process.
• Develop and implement a revenue management process.
• Build and maintain customer relations.
• Lead stakeholder relationship management and communication.
• Manage and optimise resources.

Minimum requirements

Qualification(s):

• B Degree in Marketing / Commerce / Sciences / Engineering at a NQF7 level with credits or
• B Tech in Marketing / Commerce / Sciences / Engineering at a NQF7 level with credits

Experience:

• Minimum of 10 years extensive experience in a customer service environment and customer service theory.

Apply by: 4 December

Sales / Retail / Business Development jobs