Senior IT Infrastructure Analyst

Exceed HR and Recruitment; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A recruitment agency is seeking a Senior IT Infrastructure Analyst in Cape Town. The ideal candidate will have over 5 years of experience in IT infrastructure support, strong networking skills, and hands-on experience with POS systems. Responsibilities include maintaining network infrastructure, overseeing project execution, and providing expert-level support for critical business applications. Candidates should possess relevant certifications and excellent communication skills to thrive in a dynamic team environment.

Qualifications

• 5+ years of experience in IT infrastructure or systems support role.
• Strong understanding of networking (LAN/WAN, firewalls, Wi-Fi), Windows Server, Microsoft 365, and cloud-based applications.
• Hands-on experience supporting POS systems (Oracle POS preferred).
• Experience with project-based work, migrations, and upgrades.
• Excellent troubleshooting, communication, and documentation skills.

Responsibilities

• Maintain and support network infrastructure across all stores, head office, warehouses, and datacentre environments.
• Monitor network and server performance, identify bottlenecks, and implement proactive improvements.
• Oversee installation, configuration, and ongoing maintenance of network equipment.
• Coordinate and manage patch management cycles and application maintenance.
• Provide expert-level support for critical business systems.
• Support delivery and execution of key infrastructure projects.

Skills

5+ years of experience in IT infrastructure or systems support role

Strong understanding of networking (LAN/WAN, firewalls, Wi-Fi)

Hands-on experience supporting POS systems (Oracle POS preferred)

Excellent troubleshooting skills

Excellent communication skills

Excellent documentation skills

Education

Relevant certifications (e.g., CCNA, Microsoft, ITIL)

Tools

Windows Server

Microsoft 365

Cloud-based applications

Job description

Senior IT Infrastructure Analyst required in Cape Town.

Duties and Responsibilities:

• Infrastructure & Network Support:
  • Maintain and support network infrastructure across all stores, head office, warehouses, and datacentre environments.
  • Monitor network and server performance, identify bottlenecks, and implement proactive improvements to ensure maximum uptime.
  • Oversee installation, configuration, replacement, and ongoing maintenance of store network equipment including switches, access points, firewalls, and routers.
• Application Support:
  • Coordinate and manage patch management cycles, application version upgrades, and system maintenance windows with minimal business disruption.
  • Provide expert-level support for Oracle POS (Cloud), Microsoft 365 suite, and other critical business systems.
  • Support Finance, HR, and Payroll ERP systems, ensuring data accuracy and smooth system integrations.
• Project Execution & Migration:
  • Support delivery and execution of key infrastructure projects, cloud migrations, POS rollouts, and application implementations.
  • Participate in planning, scoping, and scheduling project activities to ensure timely and cost-effective delivery.
  • Provide hands‑on technical execution across network, server, application, and cloud migration tasks.
• User Support (Head Office & Stores):
  • Resolve escalated technical issues from store and head office support queues, ensuring quick turnaround and minimal business impact.
  • Provide hands‑on and remote support for hardware, software, and network‑related issues.
  • Train store, regional, and head office staff on IT systems, processes, and best practices to reduce repeated issues.
• Vendor & Asset Management:
  • Liaise with vendors for support escalations, warranty claims, new hardware procurement, and service delivery.
  • Manage relationships with ISP providers, POS vendors, cloud service vendors, and hardware suppliers.
  • Ensure SLAs are monitored, tracked, and escalated when required.
• Security Execution:
  • Execute IT security operational tasks such as user access reviews, permission audits, and identity lifecycle management.
  • Ensure regular patching of systems, servers, and devices in accordance with IT security policies.
  • Support vulnerability remediation efforts, including coordinating with vendors and internal teams to close security gaps.

Requirements:

• 5+ years of experience in IT infrastructure or systems support role.
• Strong understanding of networking (LAN/WAN, firewalls, Wi‑Fi), Windows Server, Microsoft 365, and cloud‑based applications.
• Hands‑on experience supporting POS systems (Oracle POS preferred).
• Experience with project‑based work, migrations, and upgrades.
• Excellent troubleshooting, communication, and documentation skills.
• Relevant certifications (e.g., CCNA, Microsoft, ITIL) desirable.